Alena Liamtseva
Perth,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Internal Sales
Beijer Ref Australia
06.2024 - Current
- Develop strong relationships with partners and customers, ensuring alignment with their needs and driving engagement
- Building and maintaining excellent customer relationships
- Internal sales procedures and counter service
- Assisting in the management of stock integrity
- Providing technical product information to customers
People Shared Services Specialist
Cisco
02.2022 - 06.2023
- Managed relationships with payroll vendors and key stakeholders, enhancing communication and operational efficiency
- Provided project support and functional expertise, improving HR delivery and data management for over 320 employees
- Coordinated onboarding and offboarding processes, ensuring a smooth experience for new hires and departing employees
Human Resources Manager
Ericsson
02.2014 - 01.2022
- Led end-to-end payroll processes for over 600 employees, ensuring compliance with labor legislation and company policies
- Executed HR policies and resolved complex payroll processing issues, enhancing overall operational effectiveness
- Collaborated with various teams to optimize HR processes and support organizational goals
Education
M.D. - Philology
Luhansk National University Named After Taras Shevchenko
Ukraine, Luhansk01.2008
Skills
- Partner Engagement
- Customer Success Strategies
- Software Adoption Facilitation
- Training and Workshop Delivery
- Data Analysis and Reporting
- Stakeholder Communication
- Problem Resolution
- Upselling strategies
- Cross-selling techniques
- Teamwork and collaboration
- Problem-solving
- Time management
- Teamwork
- CRM proficiency
- Email etiquette
- Goal-oriented mindset
- Multitasking
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Reliability
- Effective communication
- Customer engagement
- Relationship building
Timeline
Internal Sales
Beijer Ref Australia
06.2024 - Current
People Shared Services Specialist
Cisco
02.2022 - 06.2023
Human Resources Manager
Ericsson
02.2014 - 01.2022
M.D. - Philology
Luhansk National University Named After Taras Shevchenko
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