Alena Terry
Logan Reserve,QLD
Summary
Dynamic Team Leader with a proven track record at Mana Wellness Disability Support Services, excelling in team motivation and performance improvement. Skilled in conflict resolution and staff training, I implemented process enhancements that boosted team efficiency and fostered a collaborative environment, ensuring high-quality care and compliance with safety standards.
Overview
4
4
years of professional experience
Work History
Team Leader Support Worker
Mana Wellness Disability Support Services
03.2024 - Current
- Oversaw daily operations to ensure team efficiency and adherence to company policies.
- Trained and mentored new team members on best practices and operational standards.
- Implemented process improvements that enhanced workflow and productivity within the team.
- Coordinated schedules and task assignments to optimize resource allocation and meet deadlines.
- Monitored performance metrics to identify areas for improvement and strategic adjustments.
- Facilitated team meetings to discuss progress, address challenges, and foster collaboration.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Support Worker
More Than Care
01.2024 - 03.2024
- Assisted individuals with daily living activities, promoting independence and dignity.
- Developed and implemented personalized care plans to address client needs effectively.
- Provided emotional support to clients, fostering positive relationships and trust.
- Coordinated communication between clients, families, and healthcare professionals for optimal care delivery.
- Ensured compliance with health and safety regulations, maintaining a safe environment for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Logistics Team Member
Teys Australia
01.2022 - 01.2024
- Assisted in loading and unloading shipments to ensure timely delivery.
- Maintained accurate inventory records using warehouse management systems.
- Followed safety protocols to minimize workplace hazards and ensure compliance.
- Organized merchandise within the warehouse for efficient access and retrieval.
- Conducted routine checks on equipment and tools to ensure proper functionality.
- Supported quality control processes by inspecting incoming and outgoing products.
- Adapted quickly to changing priorities in a fast-paced logistics environment.
Education
Certificate III - Cert 3 in Individual Support
Max Solutions
Melbourne, VIC08-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Leading team meetings
- Safety
- Staff education and training
- Safety processes and procedures
- Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing monthly reports with accuracy and efficiency.
Timeline
Team Leader Support Worker
Mana Wellness Disability Support Services
03.2024 - Current
Support Worker
More Than Care
01.2024 - 03.2024
Logistics Team Member
Teys Australia
01.2022 - 01.2024
Certificate III - Cert 3 in Individual Support
Max Solutions