Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alena Terry

Logan Reserve,QLD

Summary

Dynamic Team Leader with a proven track record at Mana Wellness Disability Support Services, excelling in team motivation and performance improvement. Skilled in conflict resolution and staff training, I implemented process enhancements that boosted team efficiency and fostered a collaborative environment, ensuring high-quality care and compliance with safety standards.

Overview

4
4
years of professional experience

Work History

Team Leader Support Worker

Mana Wellness Disability Support Services
03.2024 - Current
  • Oversaw daily operations to ensure team efficiency and adherence to company policies.
  • Trained and mentored new team members on best practices and operational standards.
  • Implemented process improvements that enhanced workflow and productivity within the team.
  • Coordinated schedules and task assignments to optimize resource allocation and meet deadlines.
  • Monitored performance metrics to identify areas for improvement and strategic adjustments.
  • Facilitated team meetings to discuss progress, address challenges, and foster collaboration.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Support Worker

More Than Care
01.2024 - 03.2024
  • Assisted individuals with daily living activities, promoting independence and dignity.
  • Developed and implemented personalized care plans to address client needs effectively.
  • Provided emotional support to clients, fostering positive relationships and trust.
  • Coordinated communication between clients, families, and healthcare professionals for optimal care delivery.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.

Logistics Team Member

Teys Australia
01.2022 - 01.2024
  • Assisted in loading and unloading shipments to ensure timely delivery.
  • Maintained accurate inventory records using warehouse management systems.
  • Followed safety protocols to minimize workplace hazards and ensure compliance.
  • Organized merchandise within the warehouse for efficient access and retrieval.
  • Conducted routine checks on equipment and tools to ensure proper functionality.
  • Supported quality control processes by inspecting incoming and outgoing products.
  • Adapted quickly to changing priorities in a fast-paced logistics environment.

Education

Certificate III - Cert 3 in Individual Support

Max Solutions
Melbourne, VIC
08-2025

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Documentation and reporting
  • Performance improvement
  • Complex Problem-solving
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Daily workflow improvement
  • Leading team meetings
  • Safety
  • Staff education and training
  • Safety processes and procedures
  • Team building

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved results by completing monthly reports with accuracy and efficiency.

Timeline

Team Leader Support Worker

Mana Wellness Disability Support Services
03.2024 - Current

Support Worker

More Than Care
01.2024 - 03.2024

Logistics Team Member

Teys Australia
01.2022 - 01.2024

Certificate III - Cert 3 in Individual Support

Max Solutions

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Alena Terry