Alena Zelenakova Cook
Summary
Dynamic, enthusiastic and self-disciplined professional with strong work ethic and extensive experience in luxury service. Proven ability to build lasting customer relationships and deliver exceptional experiences. Skilled in team training and communication, with a strong focus on attention to detail and continuous learning. Passionate about enhancing customer satisfaction in fast-paced environments.
Very passionate about healthy lifestyle, fitness, sport and fashion. Lululemon has been my the most favourite brand over 15 years now and I would love to join the Lululemon team.
Overview
26
26
years of professional experience
Work History
Boutique Coffee Specialist
Nespresso
05.2017 - Current
Constantly delivering premium customer service
Build relationship with customers and brand loyalty
Educate customers about the brand
Being flexible and dynamic in fast changing market
Attention to details
Supporting team, willing to help others
Constant learning about new products
Having good communication skills for dealing with customers
Able to motivate the team
Assistant Manager
C Restaurant
03.2014 - 11.2017
Delivering exceptional customer service
Training and mentoring new staff, knowledge transfer
Supporting the team
Working in the global team
Multitasking
Constant learning about new products
Management skills
Quickly adapt to fast pace environment
Communication with team
Delegating tasks
Being able to work under pressure
Improving customer satisfaction
Identifying improvement opportunities
Manager
Caffee Demetz, Ortisei, Italy
11.2004 - 10.2010
Oversaw daily activities
Leading the team
Building long term relationship with customers
Supporting the team
Training the team
Opening and closing the venue
Responsible for orders and the deliveries
Communication with the team
Implementing improvements
Being able to work in extremely busy environment
Hiring new staff
Hotel Receptionist
Hotel Luna Mondshein, 5stars, Ortisei, Trentino Alto Adige
05.2003 - 10.2004
Managing check-ins and check-outs efficiently
Ensuring smooth operation
Exceptional customer service
Effective communication and personalized interaction with guests
Building relationship with long term customers
Delivering excellent customer service
Training the team
Ability work in global team
Interpreter
M&M International Working Agency, Trencin
05.1999 - 06.2003
Translation English/Italian/Spanish/German
Administration, preparing the documents
Supporting effective dialogue between parties
Handling sensitive information
Selling products and services
Building relationship with customers
Attention to details
Able to work under pressure
Waitress Supervisor
AQUA Fine Dining, Sydney
01.2011 - 2014
Delivering fine dining service, premium luxury service
Maximum attention to details
Building long term relationships with customers
Communication with team and with customers
Training and mentoring the team
Supporting the team in extremely busy service
Being adaptable in high pace environment
Being able to handle working under the pressure
Recommending solutions to the problems with staff or with customers
Being opened for constant learning and product knowledge
Supervising daily activities and implementing improvement strategies
Education
Personal Training, Certificate 3 And 4
AIPT
Sydney, NSW12-2014
No Degree - Advanced Diploma of Management
Australian Institute of Professional Education
Sydney, NSW12-2012
No Degree - Advanced Diploma of Business
Australian Institute of Professional Education
Sydney12-2011
Master of Science - Economy And Human Resources
University of Alexander Dubcek
Trencin, Slovakia06-2003
Skills
- Self disciplined, initiative, outgoing, polite manners, neat presents
- Strong work ethic
- Reliable and loyal
- Ability to deliver luxury service with attention to details, create memorable experience for the customers
- Excellent organisational and time management skills
- Great communication skills for dealing with diverse customers and staff
- Ability to coordinate a wide range of activities
- Being able to prioritise tasks and ensure timeous completion of tasks
- Ability to communicate with people of all ages
- Prioritise customers and their unique needs
- Long years experience with luxury service
- Ability to work in global team
- Having the team spirit, understanding the benefits of the team work
- Passion and enthusiasm for fitness, exercise, healthy life style and sport fashion
- Love constantly learning something new
- Ability to train and help others to succeed
Languages
English
Italian
Czech
Slovak
Timeline
Boutique Coffee Specialist
Nespresso
05.2017 - Current
Assistant Manager
C Restaurant
03.2014 - 11.2017
Waitress Supervisor
AQUA Fine Dining, Sydney
01.2011 - 2014
Manager
Caffee Demetz, Ortisei, Italy
11.2004 - 10.2010
Hotel Receptionist
Hotel Luna Mondshein, 5stars, Ortisei, Trentino Alto Adige
05.2003 - 10.2004
Interpreter
M&M International Working Agency, Trencin
05.1999 - 06.2003
Personal Training, Certificate 3 And 4
AIPT
No Degree - Advanced Diploma of Management
Australian Institute of Professional Education
No Degree - Advanced Diploma of Business
Australian Institute of Professional Education
Master of Science - Economy And Human Resources
University of Alexander Dubcek
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