Summary
Overview
Work History
Education
Certification
Reference
Timeline
Generic

Alena(Dawon) You

Pyrmont,NSW

Summary

Used to worked at Front office of Double Tree by Hilton(5stars). Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Fast learner and adapter to new circumstances. Works well under pressure and in fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Office Guest Service Agent

Doubletree By Hilton Hotel, Seoul Pangyo
02.2023 - 10.2023
  • Excellent teamwork to handle guest requirements from check-in through check-out.
  • Resolved service-related problems and documented in system.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

Barista

Ediya Coffee, Seoul
08.2022 - 02.2023
  • Cleaned counters, machines, and seating areas.
  • Memorized recipes for specialty coffee beverages.

Barista

Twosome Place Coffee, Seoul
02.2021 - 04.2022
  • Used POS system to enter orders.
  • Trained new employees.
  • Operated espresso machine to create beverages.

Wait Staff Member

Restaurant Lahano Curry, Seoul
02.2020 - 02.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in food preparation as directed.
  • Served food and beverages to guest.

Barista

Seongsu Caffe, Seoul
02.2019 - 02.2020
  • Followed exact recipes for mixing and preparing beverage and food.
  • Learned every menu item's preparation and numerous drinks.

Education

Bachelor Of Aviation Tourism -

Hanseo University, South Korea
03.2023

Certification

  • RSA Certification, NSW

Reference

Mini Jung

Duty Manager of Double Tree by Hilton Seoul Pangyo

+82 31 678 5667

Mini.Jung@Hilton.com


Jia Lee

Duty Manager of Double Tree by Hilton Seoul Pangyo

+82 31 678 5668

Jia.Lee@Hilton.com


Erin Song

Duty Manager of Crowne Plaza Sydney Darling Harbour, an IHG Hotel

0434 890 431

erinism0627@gmail.com

Timeline

Front Office Guest Service Agent

Doubletree By Hilton Hotel, Seoul Pangyo
02.2023 - 10.2023

Barista

Ediya Coffee, Seoul
08.2022 - 02.2023

Barista

Twosome Place Coffee, Seoul
02.2021 - 04.2022

Wait Staff Member

Restaurant Lahano Curry, Seoul
02.2020 - 02.2021

Barista

Seongsu Caffe, Seoul
02.2019 - 02.2020

Bachelor Of Aviation Tourism -

Hanseo University, South Korea

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Alena(Dawon) You