Alese Abdul
Greystanes,NSW
Summary
As a dedicated team member, I excel at understanding customer needs, guiding them to the right products, and upselling to meet sales targets. My commitment to creating positive customer experiences is reflected in my professionalism and responsiveness. I bring experience in customer service, inventory management, and sales, and am adaptable, reliable, and able to thrive in fast-paced environments while maintaining high standards. Strong communication and problem-solving skills enable me to support both customers and colleagues effectively, ensuring smooth operations. I am passionate about driving sales through attentive service, contributing to team success, and adapting to the evolving needs of the workplace.
Overview
7
7
years of professional experience
Work History
Barista
JNM Deli Cafe
01.2018 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
Volunteer
Greystanes High School
01.2018 - 08.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported efficient kitchen operations by assisting with food preparation tasks during peak hours.
- Increased kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Collaborated with team members to ensure timely food preparation and delivery for drive-thru customers.
- Communicated with kitchen staff to enable accurate food preparation.
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Maintained a clean and sanitary work environment, ensuring compliance with safety standards in food preparation.
- Improved overall customer satisfaction by maintaining fully operational kitchen equipment for seamless food preparation.
Casual Team Member
Gozleme Co
04.2019 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provide friendly, efficient, and professional service to customers, taking orders, answering queries, and ensuring a positive dining experience.
- Assist with the preparation of Gozleme (Turkish flatbreads with fillings), maintaining high standards of food quality and presentation.
- Participate in training sessions to learn about Gözleme preparation, customer service standards, and health and safety protocols.
Christmas Casual Retail Member
Ally
12.2021 - 01.2022
- Resolved customer complaints professionally, resulting in improved customer retention rates.
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Demonstrated strong product knowledge, guiding customers toward ideal purchases for their needs and preferences.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Handled returns and exchanges efficiently while maintaining an empathetic approach toward dissatisfied customers.
- Greeted, welcomed and offered immediate assistance to store customers.
- Boosted sales through product promotion and direct customer engagement.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Casual Retail Member
Ally
07.2022 - 11.2024
- Assisted with loss prevention efforts, monitoring for potential theft and reporting suspicious activities to management.
- Handled large volumes of customer inquiries via phone or email promptly while maintaining a courteous demeanor.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
- Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Maintained a visually appealing store presence by creating festive displays and keeping merchandise organized.
- Aided in training new seasonal hires, sharing best practices and techniques for providing exceptional customer service during the holiday rush.
- Partnered with fellow retail assistants to complete tasks quickly so that all customers were attended to in a timely manner.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Placement
Prepare Early Education Centre Caddens Corner
09.2024 - 09.2024
- Assisted in monitoring and supervising children during playtime and activities to ensure their safety and well-being.
- Supported educators in planning and facilitating age-appropriate learning activities, fostering creativity and development.
- Helped children with basic academic tasks like early literacy and numeracy, encouraging engagement and skill-building.
- Assisted in setting up and organizing educational materials and the classroom environment to support learning.
- Provided care during mealtime, nap time, and transitions, ensuring the comfort and needs of the children were met.
- Supported positive behaviour by helping children follow routines and resolve conflicts, promoting social skills.
- Followed safety protocols and ensured the environment was clean, sanitized, and secure for all children.
- Worked closely with other staff members to maintain a supportive and productive learning environment.
Education
Bachelor - Teaching Birth - 12
Western Sydney University
Sydney, NSWSkills
Communication: Clear verbal and written communication with diverse teams and clients
Problem Solving: Ability to analyse issues and create innovative solutions under pressure
Teamwork: Collaborating effectively within cross-functional teams to achieve common goals
Adaptability: Quickly adjusting to new situations, systems, or challenges with ease
Customer Service: Providing high-quality service, addressing inquiries, and resolving complaints
Creativity: Generating new ideas and approaches to solve problems and enhance work processes
Sales: Persuading prospects, maintaining relationships, and closing sales to meet targets
Timeline
Placement
Prepare Early Education Centre Caddens Corner
09.2024 - 09.2024
Casual Retail Member
Ally
07.2022 - 11.2024
Christmas Casual Retail Member
Ally
12.2021 - 01.2022
Casual Team Member
Gozleme Co
04.2019 - 07.2019
Barista
JNM Deli Cafe
01.2018 - 12.2018
Volunteer
Greystanes High School
01.2018 - 08.2019
Bachelor - Teaching Birth - 12
Western Sydney University
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