Alesha Ashton
Maida Vale, WA,WA
Summary
Experienced Administration Manager with expertise in client account and staff management. Improved operations and service delivery through strategic planning and attention to detail, leading to significant efficiency gains. Skilled in enhancing team productivity, reducing costs, and demonstrating strong interpersonal and financial skills.
Overview
11
11
years of professional experience
Work History
Contract Manager
CBRE
Perth, WA
10.2023 - Current
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Reduced costs for the organization by effectively negotiating favourable contract terms with suppliers and vendors.
- Streamlined contract administration by implementing effective tracking tools and reporting systems.
- Ensured compliance with safety regulations and standards throughout all aspects of the maintenance planning process.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Optimized productivity by eliminating downtime, efficient budgeting, allocating tasks and maintaining high standards of safety and quality.
Contract Support Officer
CBRE
Perth, WA
04.2022 - 10.2023
- Systems champion for ERP, CMMS and FSM systems
- Assisted to implement new software and finance systems during the acquisition and integration period BSA to CBRE
- Create effective work plans for field staff to maximise productivity and reduce non productive billing.
- Created, prepared, and delivered reports to various departments.
- Adapted quickly to changing circumstances while maintaining focus on meeting project goals.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
- Streamlined the billing process for increased efficiency through implementing electronic invoicing systems.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Supported management in monitoring employee adherence to safety protocols, leading to increased awareness and fewer accidents at work.
Administration Manager
BSA Limited
Perth, WA
06.2019 - 04.2022
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Successfully assisted the company in the implementation of new client management softwear
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Service Administrator
BSA Limited
Perth, WA
04.2013 - 05.2019
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Ensure technicians are used to maximum efficiency and reducing non productive time, through strategic work planning
- Developed strategies and processes to reduce aged WIP
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Successfully trained new employees on company procedures and software systems
- Preparation of technician timesheets ensuring timely and error free payments to employee
- Customer billing, portal management and reporting
- Supporting technicians to adhere to company HSE requirements
- Monitored contractor activities on-site to ensure adherence to specific HSE requirements.
Education
Level 3 Award - Leadership And Management
City And Guilds
2024
Certificate III - Business
Great Southern Institute of Technology
Albany, WA2011
Skills
Interpersonal Skills
Cost Control
Attention to Detail
Planning and Prioritization
Active Listening
Vendor relationships
Pronto ERP
SimPRO FSM
Salesforce CMMS
Staff Management
Service Coordination
Timeline
Contract Manager
CBRE
10.2023 - Current
Contract Support Officer
CBRE
04.2022 - 10.2023
Administration Manager
BSA Limited
06.2019 - 04.2022
Service Administrator
BSA Limited
04.2013 - 05.2019
Level 3 Award - Leadership And Management
City And Guilds
Certificate III - Business
Great Southern Institute of Technology