Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Alesha Sami

Retail Attendant
Bunbury,WA

Summary

Dynamic and adaptable professional with a proven track record in customer service and team collaboration, with the aim to improve at levels of my positions and diverse roles. Excelled in verbal and written communication, multitasking, and database management, significantly enhancing client satisfaction and operational efficiency. Skilled in fostering positive relationships and efficiently handling multiple tasks, demonstrating a flexible approach and keen attention to detail.

Overview

8
8
years of professional experience

Work History

Team Member

7-eleven
05.2024 - Current
  • Greet and provide exceptional customer service instore, online and over the telephone
  • Stocktake for in-store products
  • Order, receive and overlook deliveries for the following: Daily Fresh, C-store, Fuel, CO2 and gas, Newspaper, oil
  • Provide online deliveries for UberEats, Menulog and DoorDash

Order Selector

Primary Connect - Woolworths Group
10.2023 - 04.2024
  • We work within an extremely fast paced environment where we collect various products and packages accordingly to carry out consumers orders
  • Key role is to ensure we are accurately packaging selected products within a confined space so that they are then shipped safely to their requested destination
  • Responsibly control a material handling equipment machine
  • Label pallets for shipment
  • Restock product/s

Bed and Breakfast host

Various Airbnb properties
01.2017 - 12.2023
  • Company Overview: (Family owned business across 3 properties)
  • Welcoming guests and explaining property features
  • Cleaning and setting up property for service
  • Answering and taking phone bookings
  • (Family owned business across 3 properties)

Boning Room Packer

JBS Dinmore
04.2023 - 10.2023
  • The role as a packer includes managing the packaging of 6 cuts of produce to the manufacturers our company distributes too
  • For my role packaging of produce includes the following: Checking orders for the day and ensuring my 2 work stations have all the resources required from the bags, boxes, drip keepers, labels, pens, codes for specific cuts of produce etc
  • To carry daily orders out
  • Ensure each of the 6 cuts of produce is cut to order description
  • Take down count of each product
  • Label and finalise packaging for products to be distributed
  • Value of my role is to uphold health and safety and correctly package each product assigned to me to ensure the consumer safety and satisfaction

Customer Service Representative

Senior Services - Ministry of Social Development
02.2022 - 03.2023
  • Provide exceptional customer service over the phone
  • Effectively communicate and navigate calls and processes, in a calm manner
  • Successfully completed theory training for: Card Services, Main Benefits, Supplements, Change in circumstances, Hardships
  • Successfully applying theory training in my 'Work in the Mahi'
  • Identify clients needs and provide appropriate services and support
  • Redirect clients to our partners or alternative solutions within their community that may not be provided through us
  • Consistently carry out work duties to a high standard
  • Multitask - work across
  • Display and apply MSD's four work values to my daily work
  • Navigate and deescalate hardship calls
  • Conduct and lead team meetings

Moore Wilsons
12.2021 - 02.2022
  • Company Overview: (Porirua)
  • Open and Close both Produce area and checkout
  • Cash handling
  • Serve customers in: Deli, Produce, Liquor and at the main checkout
  • Stocktake
  • Clean and prepare work stations accordingly
  • (Porirua)

Kitchen Hand, FOH

Respawn Esports Centre
03.2021 - 02.2022
  • Open and close shop
  • Clean and prepare food, drink, work stations and main floors
  • Serve customers (Take orders, cashier work)
  • Maintain restaurant food and safety regulations
  • Cash handling

Caterer

Mahi Cafe
03.2021 - 06.2021
  • Greeting and serving guests
  • Cleaning, preparing and cooking food
  • Cash handling and EFTPOS transactions
  • Answering phone bookings and taking orders
  • Working effectively as a team member

Education

Customer Service And Communications Course - Level 3

Ministry of Social Development
Wellington, NZ
01-2022

NCEA Level 1 - 3 -

Porirua College
Porirua City, NZ
12-2016

Skills

  • Communication Skills
  • Verbal Communication
  • Written Communication
  • Professional Phone Manners
  • Active Listening
  • Teamwork and Collaboration
  • Collaboration with Colleagues
  • Feedback Sharing
  • Trustworthy
  • Conflict Resolution
  • De-escalation
  • Patience
  • Diplomacy
  • Database Management
  • Customer and/or client
  • Store stock
  • Multitasking
  • Handling Multiple Channels
  • Task Prioritization
  • Adaptability
  • Flexible Approach
  • Learning New Skills
  • Attention to Detail

References

  • Ciarne Carey, 0432570786, ciarnecarey3007@gmail.com
  • Merengahuia Thomas, 0487891644, merethomas1@gmail.com

Volunteer Experience

  • Coach, Coached a range of sports teams for ages 5 to 18.
  • Team leader, Led 'Longest Day' for C.A.C.T.U.S police programme.

Timeline

Team Member

7-eleven
05.2024 - Current

Order Selector

Primary Connect - Woolworths Group
10.2023 - 04.2024

Boning Room Packer

JBS Dinmore
04.2023 - 10.2023

Customer Service Representative

Senior Services - Ministry of Social Development
02.2022 - 03.2023

Moore Wilsons
12.2021 - 02.2022

Kitchen Hand, FOH

Respawn Esports Centre
03.2021 - 02.2022

Caterer

Mahi Cafe
03.2021 - 06.2021

Bed and Breakfast host

Various Airbnb properties
01.2017 - 12.2023

Customer Service And Communications Course - Level 3

Ministry of Social Development

NCEA Level 1 - 3 -

Porirua College

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Alesha SamiRetail Attendant