Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alesia Francis

MELBOURNE,VIC

Summary

Dedicated Clinical Psychology professional with a history of meeting goals, utilising consistent and organised practices. Skilled in working under pressure to adapt to new situations and challenges to best enhance the quality of output delivered to the community. A true passion for mental health and contributing to the growth of wider society.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Telstra Corporation
04.2023 - Current
  • Primary objective is working toward building reputable systems regarding customer experience, to improve KPI’s, as well as sales drive
  • Philosophies behind work have been translated into projects where processes are developed and rolled out on regional level
  • Have been presented with "Most Valuable Player (MVP)" award by peers three 3 times, as well as first employee to achieve 5-star overall performance rating in store.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening/closing procedures and enhanced efficiency of daily activities.
  • Supervised staff to help improve skills, achieve daily objectives, and attain advancement.
  • Paperwork storing and filing for contracts and case files.
  • Interviewed, hired, and trained staff equiped to comply with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Youth Mentor

AIS Youth Group (VOLUNTEER)
01.2023 - Current
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Built lasting relationships with youth and parents or guardians.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Led group discussions and activities to meet different community needs.
  • Coordinated and managed volunteer activities for community service projects.

Junior Youth Leader

CWC Youth Group (VOLUNTEER)
05.2022 - Current
  • Provided guidance and support to youth (15-18 year olds) in developing positive self-image and thriving personal relationships.
  • Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
  • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
  • Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal goals.
  • Organized and facilitated youth retreats and workshops to promote personal growth, self-awareness and positive mental wellbeing
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Approached issues proactively to best meet current and future community needs.
  • Oversaw administration and management of areas of ministry.

Advocacy Lead

Telstra Corporation
03.2021 - 04.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Bachelor of Psychology - Clinical Psychology

Deakin University
Melbourne, VIC
03.2024

High School Diploma -

St. Marys Coptic Orthodox College
Coolaroo
2019

Skills

  • Problem Solving
  • Psychological application
  • Critical Thinking
  • Skilled Communication
  • Data translation
  • Leadership
  • Teamwork
  • People's Skills
  • Microsoft Office
  • Records Maintenance
  • Staff Supervision
  • Administration

Languages

Aramaic
Full Professional
Arabic
Professional Working

Timeline

Assistant Store Manager

Telstra Corporation
04.2023 - Current

Youth Mentor

AIS Youth Group (VOLUNTEER)
01.2023 - Current

Junior Youth Leader

CWC Youth Group (VOLUNTEER)
05.2022 - Current

Advocacy Lead

Telstra Corporation
03.2021 - 04.2023

Bachelor of Psychology - Clinical Psychology

Deakin University

High School Diploma -

St. Marys Coptic Orthodox College

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Alesia Francis