Alesia Francis
Melbourne
Summary
Dedicated, aspiring Psychology professional with a history of working with young people, utilising consistent and organised practices. Skilled in working with culturally diverse communities, to adapt to new situations and challenges to best enhance their experiences in western cultures. A true passion for mental health and contributing to the growth of wider society, by reducing stigma in upcoming generations.
Overview
3
3
years of professional experience
Work History
Client Support Coordinator
Healing Minds Psychology
02.2024 - Current
- Communicated with referral sources, physicians, and associated staff to organise appropriate documentation to engage with therapeutic services.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Liaised with psychologists, and providers to design treatment plans with the interest of supporting clients
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
JUNIOR YOUTH MENTOR
CWC Youth Group
05.2022 - Current
- Provided guidance and support to youth (15-18 year olds) from immigrant backgrounds, in developing navigating through culturally diverse and western identities.
- Participated in regular meetings with leadership teams to discuss strategies, challenges and successes
- Mentored and coached youth in developing communication, problem-solving and decision-making skills
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal goals
- Organized and facilitated youth retreats and workshops to promote personal growth, self-awareness and positive mental wellbeing
- Kept case files updated, accurate and aligned with requirements
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks
- Approached issues proactively to best meet current and future community needs
- Oversaw administration and management of areas of ministry
- VOLUNTEER
YOUTH LEADER/MENTOR
AIS Youth Group
01.2023 - Current
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
- Built lasting relationships with youth and parents or guardians
- Educated young people about strategies for driving discussions and promoting social changes
- Led group discussions and activities to meet different community needs
- Coordinated and managed volunteer activities for community service projects
- VOLUNTEER
ASSISTANT STORE MANAGER
Telstra Corporation
03.2023 - 02.2024
- Primary objective is working toward building reputable systems regarding customer experience, to improve KPI's, as well as sales drive
- Philosophies behind work have been translated into projects where processes are developed and rolled out on regional level
- Have been presented with "Most Valuable Player (MVP)" award by peers three 3 times, as well as first employee to achieve 5-star overall performance rating in store.
- Managed opening/closing procedures and enhanced efficiency of daily activities.
- Supervised staff to help improve skills, achieve daily objectives, and attain advancement.
- Paperwork storing and filing for contracts and case files.
- Interviewed, hired, and trained staff equipped to comply with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Honours of Psychology - Psychological Science
ISN Psychology
Melbourne, VIC07-2025
High School Diploma -
St. Marys Coptic Orthodox College
01.2019
Skills
- Problem Solving
- Psychological application
- Critical Thinking
- Skilled Communication
- Data translation
- Leadership
- Teamwork
- People's Skills
- Microsoft Office
- Halaxy Software
- Records Maintenance
- Staff Supervision
- Administration
Languages
Aramaic
Professional Working
Arabic
Limited Working
Timeline
Client Support Coordinator
Healing Minds Psychology
02.2024 - Current
ASSISTANT STORE MANAGER
Telstra Corporation
03.2023 - 02.2024
YOUTH LEADER/MENTOR
AIS Youth Group
01.2023 - Current
JUNIOR YOUTH MENTOR
CWC Youth Group
05.2022 - Current
High School Diploma -
St. Marys Coptic Orthodox College
Honours of Psychology - Psychological Science
ISN Psychology
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