Alessandra Dagan
Brisbane
Summary
Experienced care provider skilled in assisting elderly, convalescents, and individuals with disabilities in daily living activities both in-home and within care facilities. Proficient in maintaining household tasks like making beds, doing laundry, washing dishes, and meal preparation. Capable of offering valuable advice to families and healthcare teams on health concerns, nutrition, cleanliness, and household activities. Dedicated bartender with a strong background in large-scale casual dining settings, committed to delivering exceptional customer service and adhering to safe food handling protocols. Proficient mixologist with an extensive repertoire of memorized drink recipes, known for efficiency in fast-paced barista roles and eager to expand knowledge and skills in new environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Personal Carer Community
Bluecare
02.2025 - Current
- Assisted clients with daily living activities, ensuring safety and comfort in their environments.
- Administered medication and monitored health conditions, maintaining accurate records for healthcare professionals.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies tailored to individual needs.
- Conducted regular assessments of client needs, adapting care plans based on evolving requirements and feedback.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided transportation to medical appointments and social engagements, supporting patient independence and community involvement.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
Medical Receptionist
Jimboomba pharmacy medical centre
06 2024 - 02.2025
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
Receptionist
Nashville Medical
01.2024 - 07.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Personal Care Assistant
Lutheran Services
01.2024 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Bartender
Gympie RSL
01.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Crew Member/Barista
McDonald's
06.2021 - 01.2022
- Provided excellent customer service, greeted customers, and met quality expectations
- Took orders, prepared meals, and handled payments
- Maintained cleanliness in food preparation areas and equipment
- Worked in various areas, including front counter and drive-thru
- Collaborated with team members to fulfill orders efficiently
- Prepared products adhering to restaurant, health, and safety standards
- Balanced cash drawer by processing cash, credit, and debit payments accurately
- Ensured high standards of serving, cleaning, and stocking for excellent customer satisfaction
- Brewed coffee, tea, and maintained the drink station
- Documented customer orders and communicated special requests to the kitchen staff.
Customer Service
Mi Bakery
06.2020 - 12.2020
- Delivered exceptional customer service, leveraging extensive product knowledge
- Prepared appetizing and timely breakfast, lunch, and dinner items following standardized recipes
- Managed inventory control through counting and stocking merchandise.
Education
Bachelor Of Nursing Science - Nursing
University of The Sunshine Coast
Sunshine Coast, QLD01.2027
High School Diploma -
St Patricks College
Gympie10.2022
Introduction To Behavioural Health -
University of The Sunshine Coast
Sunshine Coast, QLD07.2021
Skills
- Dementia care
- Personal hygiene assistance
- Transportation assistance
- Recreational activities
- Housekeeping tasks
- CPR certified
- Patient management
- Care plan adherence
- Care plan assessment
- Medication administration
- First aid and safety
- COVID-19 safety policies
Certification
- Responsible Service of Alcohol Certificate
- Provide Responsible Gambling Services
- Duke of Edinburgh (Silver Award)
- CPR certification
- First aid certification
Timeline
Personal Carer Community
Bluecare
02.2025 - Current
Receptionist
Nashville Medical
01.2024 - 07.2024
Personal Care Assistant
Lutheran Services
01.2024 - 07.2024
Bartender
Gympie RSL
01.2022 - 03.2024
Crew Member/Barista
McDonald's
06.2021 - 01.2022
Customer Service
Mi Bakery
06.2020 - 12.2020
High School Diploma -
St Patricks College
Introduction To Behavioural Health -
University of The Sunshine Coast
Medical Receptionist
Jimboomba pharmacy medical centre
06 2024 - 02.2025
Bachelor Of Nursing Science - Nursing
University of The Sunshine Coast
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