Alessandra D’Angi
Landsdale,W.A.
Summary
Dynamic and reliable professional with extensive experience in food service, notably as Head Barista at O’Connor Cafe. Proven expertise in food safety and sanitation practices, complemented by exceptional customer service skills. Successfully led operations to enhance beverage quality and streamline inventory management, fostering a positive dining experience for all patrons.
Experienced food service professional prepared for role in busy cafeteria environment. Strong background in food preparation, customer service, and maintaining cleanliness. Known for collaborating effectively with team members and adapting to changing needs. Reliable and focused on achieving high standards in every task.
Overview
23
23
years of professional experience
Work History
Canteen Assistant
Council of Stirling
08.2024 - 10.2025
- Prepared and served food items in accordance with health and safety standards.
- Assisted in maintaining cleanliness and organization of dining area and kitchen facilities.
- Operated kitchen equipment such as ovens, grills, and dishwashers safely.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Followed established procedures for food handling to minimize waste and contamination risks.
- Restocked condiments, beverages, and utensils per expected use levels.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Engaged with customers to enhance dining experience and address inquiries promptly.
Barista, Sandwich and Toasties Maker, Kitchen Ass.
Posh Nosh Cafe’
01.2018 - 03.2024
- Prepared high-quality espresso drinks following standardized recipes.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of workstations and adhered to health standards.
- Assisted in inventory management and restocking supplies as needed.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista, Sandwich Maker
Polly on Beaufort
01.2018 - 07.2018
- Ensured consistent quality of coffee and specialty beverages through precise brewing methods.
- Developed and maintained positive relationships with regular customers to enhance loyalty.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared high-quality sandwiches adhering to standardized recipes and customer specifications.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Barista, Front Counter
Big Brew Cafe’
06.2016 - 11.2017
- Prepared and served high-quality beverages and food items, ensuring customer satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Processed customer transactions efficiently, maintaining accuracy in cash handling and register operations.
- Warmly welcomed customers upon approaching counter and placing orders.
Head Barista
O’Connor Cafe - Water Corporation Building
01.2014 - 06.2016
- Led daily operations, ensuring high-quality coffee preparation and exceptional customer service.
- Mentored and trained junior baristas on brewing techniques and equipment maintenance.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed seasonal beverage menus, enhancing customer engagement and satisfaction.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Controlled line and crowd with quick, efficient service.
Barista, Sandwich Maker
Garden Cafe’
01.2008 - 09.2013
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
- Accurately operated cash register to process customer payments.
Front Counter Cashier, Customer Service
Pasticceria Tamborrino
05.2006 - 10.2007
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt issuance.
- Provided exceptional customer service, resolving inquiries and complaints to enhance satisfaction.
- Maintained cleanliness and organization of front counter area, promoting a welcoming environment.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
Deli Assistant
IGA Supermarket
04.2003 - 05.2006
- Assisted in daily deli operations, ensuring timely preparation of fresh products.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of workstations, adhering to safety and health regulations.
- Collaborated with team members to optimize workflow and improve service delivery.
- Monitored inventory levels, assisting in stock management and ordering processes.
- Enhanced product presentation through effective merchandising strategies, attracting customer interest.
- Greeted customers at counter to fulfill requests and answer questions.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
Education
High School Diploma -
Sacre Heart
Italy06-1988
Skills
- Kitchen support
- Sanitation practices
- Money handling
- Food safety
- Cleaning and sanitizing
- Verbal and written communication
- Supply replenishment
- Food quality standards
- Food handling safety
- Food presentation techniques
- Proficient in [software]
- Ingredient preparation
- Reliability and punctuality
- Safe food handling
- Cafeteria equipment operations
- Food production
- Customer service
Languages
Spanish
Professional Working
Italian
Native or Bilingual
English
Professional Working
Timeline
Canteen Assistant
Council of Stirling
08.2024 - 10.2025
Barista, Sandwich and Toasties Maker, Kitchen Ass.
Posh Nosh Cafe’
01.2018 - 03.2024
Barista, Sandwich Maker
Polly on Beaufort
01.2018 - 07.2018
Barista, Front Counter
Big Brew Cafe’
06.2016 - 11.2017
Head Barista
O’Connor Cafe - Water Corporation Building
01.2014 - 06.2016
Barista, Sandwich Maker
Garden Cafe’
01.2008 - 09.2013
Front Counter Cashier, Customer Service
Pasticceria Tamborrino
05.2006 - 10.2007
Deli Assistant
IGA Supermarket
04.2003 - 05.2006
High School Diploma -
Sacre Heart