Alessandra Di Martino
Footscray,VIC
Summary
Seasoned administrative professional with a background in office management and a successful history as a proactive personal assistant. Throughout my career, I've demonstrated a keen ability to handle a wide range of administrative tasks, ensuring smooth operations and providing comprehensive support to executives. My passion lies in facilitating efficiency, fostering strong working relationships, and contributing to the success of the teams I collaborate with.
Overview
17
17
years of professional experience
Work History
Human Capital Management & Global Services
Morgan Stanley
Melbourne, VIC
07.2023 - Current
- Collaborate with department managers to identify training needs and design development programs that enhance employees' skills and capabilities.
- Analyze workforce data and metrics to identify trends and propose actionable insights for continuous improvement.
- Collaborate with cross-functional teams to support organisational change management initiatives.
- Provide guidance to leadership, including organisational structure, talent development, and succession planning.
- Lead and manage a diverse team of professionals responsible for delivering services to clients worldwide.
- Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction across all global service centers.
- Collaborate with sales and business development teams to understand client needs and provide tailored service solutions.
- Establish and monitor key performance indicators (KPIs) to track service delivery performance and drive continuous improvement.
- Ensure compliance with global regulations, industry standards, and company policies in service delivery.
- Foster strong client relationships by effectively communicating with clients, understanding their requirements, and addressing concerns.
- Collaborate with internal stakeholders to align service delivery processes with business goals and objectives.
- Identify opportunities for service expansion, process optimization, and cost reduction while maintaining service excellence.
- Provide leadership and mentorship to team members, promoting a culture of collaboration, innovation, and growth.
Personal Assistant
Miss Dough
WEST FOOTSCRAY, VIC
10.2022 - 12.2023
- Calendar Management: Efficiently manage the executive's calendar, scheduling appointments, meetings, and travel arrangements while ensuring optimal time utilisation.
- Communication Liaison: Act as a liaison between the executive and staff, clients, partners, and other stakeholders, handling correspondence and relaying messages accurately and timely.
- Travel Coordination: Organise complex travel itineraries, including flights, accommodations, transportation, and agendas, while considering cost-effectiveness and convenience.
- Meeting Preparation: Prepare agendas, materials, and presentations for meetings, ensuring the executive is well-informed and equipped for productive discussions.
- Documentation: Assist in preparing reports, presentations, and documents as needed, ensuring accuracy and confidentiality.
- Prioritisation and Time Management: Help the executive prioritise tasks and responsibilities, ensuring deadlines are met and urgent matters are addressed promptly.
- Research and Briefing: Conduct research on relevant topics and provide concise briefings to the executive, aiding in decision-making and strategic planning.
- Event Coordination: Assist in planning and coordinating events, both internal and external, ensuring seamless execution and a positive experience for attendees.
- Confidentiality: Handle sensitive information with the utmost discretion and maintain a high level of confidentiality in all interactions.
Venue Manager
Umberto Espresso Bar
Thornbury, VIC
01.2019 - 02.2023
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Managed day-to-day logistics operations and monitoring incoming deliveries.
- Maintained positive working relationship with fellow staff and management.
- Designed training schedules for new and existing employees.
Venue Manager
A25
South Yarra, VIC
04.2017 - 10.2018
- Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Senior Bookkeeper and Executive Assistant
Studio Marco Carrera
Vimercate, Italy
02.2011 - 05.2016
- Assessed estimated income, expenses and historical budgets to coordinate budget information.
- Balanced general ledger by reconciling entries.
- Prepared financial reports.
- Created balance sheets, income statements and tax reports.
- Evaluated client needs and developed solutions to support business processes and improve financial efficiency.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed bookkeeping and accounting consulting services.
Executive Assistant
Profed Italiana SpA
Bernareggio, Italy
09.2007 - 12.2010
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Translated client documents between languages.
- Mediated conversations for one-on-one and group discussions.
Education
High School Diploma -
ITC Francesco Viganò
Italy08.2006
Some College (No Degree) - Business And Finance
Università Degli Studi Bicocca
MilanoSkills
- Administrative Support
- Multitasking and Organization
- Event Planning
- Administrative Support Specialist
- Attention to Detail
- Coordination Skills
- Information Confidentiality
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Building Positive Rapport
- Verbal and Written Communication
Languages
English
Full Professional
Italian
Native/ Bilingual
French
Limited
Timeline
Human Capital Management & Global Services
Morgan Stanley
07.2023 - Current
Personal Assistant
Miss Dough
10.2022 - 12.2023
Venue Manager
Umberto Espresso Bar
01.2019 - 02.2023
Venue Manager
A25
04.2017 - 10.2018
Senior Bookkeeper and Executive Assistant
Studio Marco Carrera
02.2011 - 05.2016
Executive Assistant
Profed Italiana SpA
09.2007 - 12.2010
High School Diploma -
ITC Francesco Viganò
Some College (No Degree) - Business And Finance
Università Degli Studi Bicocca
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