Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALESSANDRA MARINO

611/338 Kings Way South Melburne,Vic

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am experienced with over 8 years in customer service however I am always open to learn new skills and be trained in a new role.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

TI AMO Ristorante
Melbourne, VIC
01.2020 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized receptions, promotions and vouchers.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Cashier

St Charlie
Melbourne, VIC
10.2020 - 03.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Venue Manager

Criniti's
Melbourne, VIC
01.2016 - 01.2020
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Promoted positive customer experience through day-to-day supervision and management of the facility.
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Scheduled about 20 employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.

Retail Sales Assistant

Brunello Cucinelli
Perugia, Italy
08.2015 - 01.2016
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Hostess

Criniti's Darling Harbour
Sydney, NSW
08.2014 - 06.2015
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.

Model

Hair Beauty Diffusion
Perugia, Italy
09.2012 - 06.2014
  • Promoted products and services by posing for commercials, live shows and photo shoots.

Supervisor

Mediterranea
Perugia, Italy
01.2011 - 06.2014
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Education

DIPLOMA OF HOSPITALITY MANAGEMENT -

Boston Institute of Technology
Melbourne, VIC
11.2016

Diploma in Assistant Dance Teacher -

AUSTRALIAN LEARNING GROUP
Melbourne, VIC
01.2016

High School Diploma -

Galeazzo Alessi
Perugia
06.2014

Skills

  • Customer Satisfaction
  • Performance Improvement
  • Business Operations
  • Customer Service Best Practices
  • Complex Problem-Solving
  • Customer Service Standards
  • Suggestive Selling
  • Dining Reservations
  • Customer Experience
  • Staffing and Sales Reporting
  • Front of House Management
  • Staff Scheduling
  • Money Handling
  • Food and Beverage Service

Languages

English
Full Professional
Italian
Native or Bilingual
Spanish
Limited Working

Timeline

Cashier

St Charlie
10.2020 - 03.2021

Restaurant Manager

TI AMO Ristorante
01.2020 - Current

Venue Manager

Criniti's
01.2016 - 01.2020

Retail Sales Assistant

Brunello Cucinelli
08.2015 - 01.2016

Hostess

Criniti's Darling Harbour
08.2014 - 06.2015

Model

Hair Beauty Diffusion
09.2012 - 06.2014

Supervisor

Mediterranea
01.2011 - 06.2014

DIPLOMA OF HOSPITALITY MANAGEMENT -

Boston Institute of Technology

Diploma in Assistant Dance Teacher -

AUSTRALIAN LEARNING GROUP

High School Diploma -

Galeazzo Alessi

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