ALESSANDRA MARTINEZ
Maidstone,Australia
Summary
Well-qualified Community and Social Worker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Support Coordinator
Yooralla
10.2022 - Current
- Attending home and community visits to check in on how things are going, and build relationships and networks.
- Undertaking general case management of a person’s file including official notes and reports.
- Managing and monitoring a person’s budget to ensure they are utilising all the funds available to them as per their NDIS Plan.
- Negotiate services to be provided and their prices
- Develop service agreements and create service bookings with preferred provider
- Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required).
- Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
- Maintain confidentiality of customers, their families/carers and the organisation
- Effective networking internally and externally to assist individuals achieve their desired personal outcomes.
- Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency
Disability Support Worker
Health Care Australia
12.2017 - Current
- Prepared nutritious meals to meet individual dietary needs for clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Adhered to company requirements for patient interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Designed individualized plans detailing daily activities and needs for patients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with parents on home care and support for children with disabilities.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Disability Support Worker
FairCare
09.2017 - 08.2022
- Maintained safety with tidy, clean and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Adhered to company requirements for patient interactions and care standards.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Social Worker
Government House
03.2011 - 10.2015
- Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Explained medical care options to help families make informed healthcare decisions.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Encouraged socialization and engagement through therapy, music therapy and social activities.
- Testified under oath as child advocate in family court to assist with child custody decisions.
Education
Manual Handling -
HCA Health Care Australia
Melbourne, VIC2021
Advanced Diploma of Community Sector Management -
Southern Cross Education Institute
Melbourne02.2020
Provide Cardiopulmonary Resuscitation -
Allens Training
Melbourne2020
Diploma of Community Services -
Southern Cross Education Institute
Melbourne02.2018
MBA - Human Resources Management
University of Manizales
Colombia, Manizales03.2014
BBA - Social Worker Degree
Universidad Del Valle
Colombia, Cali, Valle Del Cauca 10.2010
Skills
- Time Management
- Service Access Enhancement
- Group Session Facilitation
- Treatment Plan Modification
- Worker Supervision
- Community Resource Referral
- Community Health Services
- Problem Solving
- Verbal and Written Communication
- Microsoft Office
- Crisis Resolution
- Client Needs Assessment
- Transfer Coordination
- Decision Making
Timeline
Support Coordinator
Yooralla
10.2022 - Current
Disability Support Worker
Health Care Australia
12.2017 - Current
Disability Support Worker
FairCare
09.2017 - 08.2022
Social Worker
Government House
03.2011 - 10.2015
Manual Handling -
HCA Health Care Australia
Advanced Diploma of Community Sector Management -
Southern Cross Education Institute
Provide Cardiopulmonary Resuscitation -
Allens Training
Diploma of Community Services -
Southern Cross Education Institute
MBA - Human Resources Management
University of Manizales
BBA - Social Worker Degree
Universidad Del Valle
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