Alessandra Meneghetti
NSW
Summary
With over 8 years in hospitality, I excel in customer service, administration, management, and logistics.
Seeking to transition into an office environment, I completed a Diploma in Accounting, ready to apply my skills and embrace new challenges.
Overview
11
11
years of professional experience
Work History
Retail Account Coordinator
MAD Design Australia
09.2016 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated and managed client accounts, ensuring seamless communication and meeting client needs.
- Facilitated collaboration between various departments to streamline project timelines and deliverables.
- Maintained accurate and up-to-date client records, fostering strong client relationships.
- Provided administrative support to the account management team, including scheduling meetings and managing correspondence.
- Acted as a liaison between clients and internal teams, ensuring effective communication and problem resolution.
- Utilized strong organizational and multitasking skills to handle diverse responsibilities and contribute to overall team success
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Inventoried and ordered office supplies to maintain availability of products.
- Handled incoming and outgoing shipping and receiving activities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier / Waitress
Roma Espresso
03.2015 - 09.2016
- Delivering excellent customer service as a cashier/waitress, including effective complaint handling to address customer concerns.
- Handling cash transactions, managing the till, and ensuring accurate end-of-day reconciliations.
- Taking customer orders, inputting them into the computer system, and ensuring a smooth dining experience.
Assistant Manager
Janus Sydney
01.2013 - 03.2014
- Supervised daily operations and managed staff in a bustling CBD cafe as Assistant Manager.
- Oversaw crucial tasks such as checking and receiving deliveries, managing accounts with key suppliers, and proficiently handling cash, EFTPOS, and end-of-day till counting and floating.
- Implemented effective stock filling and replenishment strategies to optimize cafe efficiency.
Education
High School Diploma -
Bridge Business College
01.2016
Skills
- Business Administration
- Data Entry
- Information Collection
- Administration and Operations
- Customer Service Management
- Financial Management
- Document Control
- Customer Service
- Task Prioritization
- Adaptability
- Training and Development
- Time Management
- Database Administration
Languages
Italian
Native or Bilingual
English
Professional Working
Timeline
Retail Account Coordinator
MAD Design Australia
09.2016 - Current
Cashier / Waitress
Roma Espresso
03.2015 - 09.2016
Assistant Manager
Janus Sydney
01.2013 - 03.2014
High School Diploma -
Bridge Business College
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