Alessandra Panetta
Sydney,NSW
Summary
Experienced customer service and administrative support professional consistently delivering excellence in clerical tasks and public interactions. Committed to providing exceptional assistance to team members and clients, excelling at coordinating schedules, organising tasks, and ensuring smooth office communication. Recognised for exemplary time management, organisational skills, prioritisation abilities, and a strong work ethic. Additionally, dedicated Disability Support Worker committed to comprehensive, compassionate, and individualised client care. Devoted to assisting individuals with disabilities by assessing their circumstances, identifying resources, and developing effective plans of action. Demonstrated ability to work independently and collaboratively, successfully implementing tailored strategies to address individual needs. Possesses excellent interpersonal and communication skills honed through valuable field experience.
Overview
6
6
years of professional experience
Work History
Administrative Officer
Waves Fitness and Aquatic Centre
09.2022 - Current
- Overseeing membership management, scheduling, and facility upkeep, ensuring all aspects centre's daily operations run smoothly
- Assisted in leading a dedicated team and ensuring our priority is delivering excellent customer service, handling inquiries promptly, and maintaining a welcoming atmosphere for both existing members and potential clients
- Guiding my team to understand each client's needs deeply and recommend personalised membership solutions
- Contributed to the overall success and growth of the fitness centre, driving operational efficiency and fostering a culture of sales excellence.
- Managed multiple tasks and met time-sensitive deadlines.
Day Services/Accommodation Services (SIL)
Inala Disability Support Services
01.2020 - Current
- Worked with a diverse range of clients, spanning from young adults to elderly individuals with disabilities, in various ability day service centres
- Developed and implemented programs aimed at enhancing independence and improving the quality of life for clients, including activities such as music, art, physical exercise/dance, woodwork, cooking, travel training, and community access
- Provided personal care and support, including manual handling, assistance with complex behaviours, and 1:1 support as needed
- Provided compassionate and patient-focused care to cultivate well-being.
- Collaborated with team members to address daily challenges and ensure the well-being of clients
- Supported young adults and elderly clients in group home settings (SIL), promoting independence and enhancing quality of life
- Provided personal daily care, including showering, dressing, and meal preparation, as well as assistance with general housework and transportation
- Fostered a safe and nurturing environment, encouraging conscious and educated decision-making among clients
- Collaborated with colleagues to provide comprehensive support and address client needs effectively.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress reports for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Swim Instructor
Macquarie University Swim School
01.2019 - 09.2022
- Developed individualised swimming programs based on skill levels and analysed swim techniques to provide tailored instruction.
- Educated swimmers on various techniques and styles, adapting teaching methods to accommodate different abilities
- Innovated new strategies to facilitate skill development while respecting each swimmer's unique needs and pace of learning.
- Taught daily swim instruction to students varying in ages and skill levels.
- Specialised in teaching swimming to children and adults living with disabilities.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Adapted teaching techniques to different learning styles.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Collaborated with swim team coaches to develop successful training plans.
- Implemented proper safety protocols and emergency response plans.
- Promoted safe and inclusive environment for club clients and members.
Education
Diploma of Emergency Health Care -
Australian Paramedical College
Sydney, NSWBachelor of Paramedicine - Health Science
Australian Catholic University
Sydney, NSW11.2023
Skills
- Administrative Support
- Service-oriented mindset
- Organisation skills
- Creative Thinking
- Problem-Solving & Critical Thinking
- Interpersonal Communication & Skills
- Attention to Detail
- Goal Setting
- Teamwork and Collaboration
Educationcertificates
- Australian Catholic University: Bachelor of Paramedicine
- Australian Paramedical College: Diploma of Emergency Health Care
- AUSTSWIM Teacher of Aquatics SISCAQU012 - Assist participants with a disability during aquatic activities
- AUSTSWIM Teacher of Aquatics SISXDIS001 - Facilitate inclusion for people with a disability
- HLTAID009 (Provide cardiopulmonary resuscitation)
- HLTAID010 (Provide basic emergency life support)
- HLTAID011 (Provide first-aid)
- National Disability Insurance Scheme Workers Certificate
- Working with Children's Certificate
Interests
I am deeply passionate about health and fitness, and this enthusiasm fuels my involvement in a variety of sports teams and volunteer coaching roles. My dedication extends beyond personal interests; I integrate my love for physical activity into meaningful work with individuals with disabilities. I run small holiday stays and occasional weekend respite programs for children and teenagers with disabilities, creating opportunities for them to enjoy active, enriching experiences. Through these activities, I combine my commitment to fitness with my desire to support and uplift others, fostering a positive environment where everyone can thrive.
Timeline
Administrative Officer
Waves Fitness and Aquatic Centre
09.2022 - Current
Day Services/Accommodation Services (SIL)
Inala Disability Support Services
01.2020 - Current
Swim Instructor
Macquarie University Swim School
01.2019 - 09.2022
Diploma of Emergency Health Care -
Australian Paramedical College
Bachelor of Paramedicine - Health Science
Australian Catholic University
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