Alessandra Sega
Hamilton Hill,WA
Summary
Reliable candidate well-versed in providing excellent customer service and facilitating guest satisfaction.
A customer-oriented team member with strong background in customer relations, and developed administrative and organizational skills. Hardworking and flexible individual takes reservations, handles payments, provides check-in and check-out processes, plans activities and assists guests in friendly, courteous manner. Committed to leaving great, lasting impressions and moments. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Receptionist
Dolomiti Hotel Cozzio
06.2021 - 09.2023
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Childcare Educator
Holiday System S.R.L
05.2021 - 06.2021
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Plan daily activities and games for kids.
- Assist and care children.
Babysitter
Private Family
12.2020 - 04.2021
- Helped children complete homework assignments and school projects.
- Monitored children's play activities to verify safety.
- Provided safe transportation to and from school and extracurricular activities.
- Planned fun outings and educational activities to keep children entertained.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Supervised children on playground to help develop physical and social skills.
Substitute Teacher
Primary School
11.2020 - 12.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Homework Tutor
Private Families
01.2019 - 11.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Internship Student
Tenuta San Leonardo Winemaker
11.2018 - 12.2018
- guide tourists in the estate of Gonzaga Marquess.
- plan and manage visits in the winemaker.
- show and explain to tourists the work and the process of winemaking.
- prepare and offer wine tours and tastings.
Tour Leader
Holiday System S.R.L
06.2016 - 08.2018
- Collected and deposited payments from guests.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Education
Bachelor of Modern Languages And Cultures -
University of Trento
Trento, Italy03.2020
High School Diploma -
Liceo Linguistico Sophie Scholl
Trento06.2015
Skills
- Time Management
- Hotel Software Knowledge
- Conflict Resolution
- Attention to Detail
- Organizational Skills
- Guest and Customer Relations
- Problem Solving
- Empathy and Compassion
- Multilingual Proficiency
- Professional Appearance
- Interpersonal Communication
Languages
Italian
Native or Bilingual
English
Professional Working
Spanish
Full Professional
German
Elementary
Certification
- Certified Yoga Instructor (TCC 200h Yoga Alliance)
- Driving Licence
Timeline
Hotel Receptionist
Dolomiti Hotel Cozzio
06.2021 - 09.2023
Childcare Educator
Holiday System S.R.L
05.2021 - 06.2021
Babysitter
Private Family
12.2020 - 04.2021
Substitute Teacher
Primary School
11.2020 - 12.2020
Homework Tutor
Private Families
01.2019 - 11.2020
Internship Student
Tenuta San Leonardo Winemaker
11.2018 - 12.2018
Tour Leader
Holiday System S.R.L
06.2016 - 08.2018
Bachelor of Modern Languages And Cultures -
University of Trento
High School Diploma -
Liceo Linguistico Sophie Scholl