Alessandra Shuan

• Manage daily operations to ensure smooth functioning of the store.
• Drive the team to achieve KPI’s and stock loss targets.
• Manage inventory and cash control.
• Training my team to increase productivity.
• Roster my team in line with store’s trading profile.

• Recommend and display items that match customer needs.
• Address customer complaints promptly and professionally by following company's policies and procedures.
• Receive and register new stock and transfers into the ERP system.
• Rotate merchandise and displays to feature new products and promotions.

• Recommend and display items that match customer needs.
• Ensure high levels of customer satisfaction through sales service.
• Ring up purchases.

• Optimise the purchasing budget of categories based on the analysis of the evolution of costs and supplier competition.
• Purchasing categories over 2.6M USD.

Categories on charge: Call centre, Marketing and Publicity, Outsourced services (cleaning, security, parking, taxi and others).

• Continual evaluation of categories, in search of improvements and standards at a corporate and national level.
• Guarantee level of service through solid contractual agreements.
• Integrate supplier portfolio within a long-term collaboration plan.

Achievements:

130K USD saving on bids

Key member in the external audit for certification “ISO 37001 - Anti-bribery management systems” (granted)

• Supplier’s selection and evaluation, according to corporate standards. Prices, time, volume, quality negotiations according to category.
• Purchasing categories over 6M USD.

Categories on charge: Maintenance and repair services, merchandising, uniforms and textiles, transportation services, events and office supplies.

• SAP Purchase Order generator, tracking and final compliance of the good/service.
• Continual evaluation of categories, in search of improvements and standards at corporate level (national level).
• Key user of the implementation of SAP Ariba (Sourcing) for bids (local and international purchases).
• Key member at internal and external audits of the purchasing process.
• Generation and analysis of purchasing management reports.

Achievements:

260k USD saving on day to day purchases and bids.

Standardisation of uniforms for customer service staff (20% savings).

• Tracking on PO generated by the Purchasing team to ensure 100% entry on date.
• KPI’s controller (OTIF, FILL RATE).
• Master data management.
• Support in generation of PO in coordination with procurement analysts.
• Support in data analysis and reports generation.

Achievements:

Optimisation in the OTIF and FILL RATE report (50% less time).