Alessandra Vorobiev Guarinon
Glenroy/Melbourne,VIC
Summary
An energetic and highly skilled Customer Service and Administration Officer team-player, with substantial experience in sales support and customer service. Over a decade, I have been working in various industries which helped on the development and improvement of my soft and technical skills. I am ready to leverage my bachelor’s in business administration to take on new challenges to uplift my professional career experience. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
14
14
years of professional experience
Work History
SALES ASSISTENCE
Decjuba
10.2022 - Current
- Drive sales into budgets and targets
- Deliver for costumers amazing fashion experience
- Put sales into the system
- Work to maintain the store always refiled, organized and clean
- Presented professional image consistent with company's brand values.
- Stock delivered management and merchandising in store.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
DATA ENTRY
ZircoData (Manpower Group)
03.2022 - 10.2022
- Enter data into the system
- Segregate paperwork information to be archived
- Manage the inbound customer service
- Assisting with dispatch, results communication, certificates and reports
- Assisting with staff training as required.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
COVID TESTING ADMIN
Department of Health (Manpower Group)
09.2021 - 03.2022
- Patient screening, data entry and customer service
- Maintain accurate and complete records of work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements
- Comply with Department of Health (DHHS) policies, procedures, Code of Conduct, and organizational guidelines
- Provide accurate information based on the Department of health guidelines.
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CLERK OFFICER
MelbaFresh
05.2021 - 09.2021
- Add new clients and suppliers into the system
- Scanning documents and distribution of mail
- Payment processing into the system
- Engage with suppliers via email regarding order’s updates and inform them about potential delays
- Update payment data into the system, maintaining complete confidentiality and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
SALES EXECUTIVE
Tim Brasil Telecomunicacoes
02.2010 - 10.2016
- Manage and close advantageous deals from prospecting leads
- Establish lucrative, long-term relationships with clients by effectively engaging and helping on solving their issues
- Manage and engage with key clients to improve their accounts, including contract review, production scheduling and client engineering support
- Qualified prospects to determine potential for future sales and prioritize conversion efforts
- Identified prospect pain points and individual requirements to penetrate accounts, deliver value propositions and move contacts forward through development stages.
- Developed and implemented account management plans to establish customer satisfaction.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
Bachelor Degree in Business Administration -
Anhembi Morumbi
Anystate, CA12.2010
Skills
- Cash Register Operation
- Fitting room maintenance
- Item Ticketing and Pricing
- Merchandising and Display
- Exceeding Customer Expectations
- Positive Customer Engagement
- Customer Service
- Friendly and Helpful
- Documentation And Reporting
- Honest and Dependable
- Organization
- Engaging with Diverse Customers
Languages
Portuguese
English
Timeline
SALES ASSISTENCE
Decjuba
10.2022 - Current
DATA ENTRY
ZircoData (Manpower Group)
03.2022 - 10.2022
COVID TESTING ADMIN
Department of Health (Manpower Group)
09.2021 - 03.2022
CLERK OFFICER
MelbaFresh
05.2021 - 09.2021
SALES EXECUTIVE
Tim Brasil Telecomunicacoes
02.2010 - 10.2016
Bachelor Degree in Business Administration -
Anhembi Morumbi
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