Alessia Bellocco
Narre Warren,VIC
Summary
Detail-oriented and dependable professional with demonstrated experience in administration, reception, retail assistance, and traffic control. Adept at managing client interactions, maintaining accurate records, and supporting daily operations with discretion and efficiency. Possesses strong technical proficiency across various platforms, excellent communication skills, and a consistent commitment to delivering high-quality service. Proven ability to adapt in dynamic environments while upholding professionalism and organisational standards.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Receptionist Administrator
Ride Scooter Hire
08.2024 - 12.2024
- Efficiently answering incoming calls, directing clients to individuals addressing specific needs. Often organising supervisor callback.
- Ensured welcoming environment for visitors and Provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions on multiple platforms eg: WhatsApp, emails, text and calls. Daily communication included: Insurance claims, Stolen Scooter incidents and Scooters due for imaintenance bookings. Improving customer satisfaction using my superior conflict resolution and problem-solving skills. Also Implemented new email management system to ensure quick response times 24/7
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, printing and data entry to ensure smooth workflow.
- Programs used daily: Microsoft excel, Microsoft Word, Square, Xero,Work orders, Emails, Insurance, Apple Folders, WhatsApp, Registration database, Company Instagram, socials and more.
- Daily tasks involved checking clients with multiple missed payments, sending a text/email regarding late fees applied. Serious matters included spam calling each customer until a reply and promised date was set. In extreme circumstances matters would be passed onto our Debt collectors and Lawyers.
- Acted as first point of contact and set initial collection appointments, 3, 6 or 12 month contract and applying spring or summer specials. By the end of the a call a Client folder is created with 3 photo forms of id and booked for initial collection of scooter. Must sign contract.
- Took delivery of packages and documents and mechanical parts.
- increased productivity by organizing and maintaining neat physical and digital filing systems. reducing retrieval time for important documents.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Facilitated communication between departments, improving overall organizational efficiency.
- Document preparation, prior to appointments Enhancing accuracy and professionalism
- Conducted thorough inspections on Scooters being returned, viewing before/after photos, helmet and full tank. Imperative requirement upon return as this would determine if bond is returned. Or calculation of money owed.
- Managed multi-line phone system, personal work phone and MacBook.
- Improved data management practices, safeguarding confidential information more effectively.
- Appointment scheduling and itinerary, Calling clients due for a Service/Maintenance on their Scooter and booking them.
- Organized spaces, materials and documents catering support for internal and client-focused meetings.
- Operated coffee machine, served colleagues and offered customers daily.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Complete and print work orders for mechanics, with spare key included in plastic sheet and put in mechanics work box.
- Optimized organizational systems for payment collections, AP/AR, deposits, invoices, reaccuring payments, adding late fees and record keeping.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Pharmacy Assistant/Retail
Marc Clavin Pharmacy
09.2023 - 03.2024
- Handled floor and backroom tasks involving unpacking supplies and reducing cardboard waste through flattening also separating plastics for recycling.
- Stock intake
- Stocking products and arranging shelves, checking supplies ensuring required products and non prescriptions are stocked
- Cash handling using front till handling payments, eftpos, invoices and receipts, customer accounts tabs, complete transactions, chemist loyalty cards
- Greeting customers welcoming upon arrival, Advising customers on retail items, non prescription medications, market and sell beauty products available
- Welcoming and inclusive work environment whilst working under pressure in a busy team
- Specialized in the beauty and health section to drive consistent sales growth.
- Earned customer trust through expertise in health and beauty products.
- Skilled at converting product knowledge into customer purchases.
- Built strong relationships with loyal customers. As they always appreciated and valued my advice.
Landscaper Apprentice
Petrichor horticulture
07.2020 - 01.2023
- Operated ride on mower
- Green waste removal
- Experience using chainsaw, whipper snipper, push mower, hedger, pulse saw
- Experience in mulching and creating gravel driveways
- Operated manual transmission Ute for transportation.
- Maintaining clear communication with client throughout each job to ensure they are happy.
- Experience in reading a plan and completing to the specified job
- Assisted in replacing damaged fences
- Hard waste furniture removal
- Cultivated garden spaces with new plantings.
- Executed removal of unwanted greenery.
- Performed routine mowing, trimming, and edging tasks to ensure neat landscapes.
- Conducted yard maintenance using pesticides focusing on weed control.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal
Beautician Assistant
Hvezda Hair and Beauty
01.2018 - 01.2020
- Worked at Hvezda on Fridays for work placement and occasionally on the weekends
- Experience in making coffees
- Keeping surroundings clean which involved sweeping floors, washing and folding towels
- Performed minor beauty treatments
- Observed all beauty treatments performed
- Helped manage front desk and appointment
- Stock take
- Filling shelves with new stock and decorating promotional stands during seasons
- Cleaning salon floor once hairdressers finished with clients
- Acquainted with advanced hair washing techniques.
Education
White Card
Cove Training Dandenong
Dandenong, VIC11.2022
Traffic Management Certification
COVE Training Dandenong
Dandenong, VIC11.2022
Traffic Control Certification
COVE Training Dandenong
Dandenong, VIC11.2022
Dromana Secondary College
Dromana Secondary College
06.2020
Certificate III - Beauty Services
Chisholm Institute Rosebud
06.2020
Online Eyelash Extension Course
Lash Prodigy
Aspley, QLDSkills
- Punctual
- Communication and co-operative skills
- Listening skills
- Team oriented
- Experienced with technology, eg Microsoft, Excel, Xero, Square, Social media, Internet, PowerPoint
- Confident
- Reliable
- Multi-tasker
- Dedicated and hard working
- Trustworthy
- Responsible
- Customer service and communication
- Attention to detail
- Time management
- Problem solving and initiative
- Willing to learn new skills
- Reception management
- Document retrieval and File organization
- Appointment setting
- Payment collection
- Document scanning and digitization
- Confidential information management
- Policy enforcement
- Customer service
- Data entry
- Phone and email etiquette
- Documentation and recordkeeping
Certification
- Food Handling Certification
- Barista Certificate
- Responsible Service of Alcohol Certification
- CPCCOHS1001A - Work Safely in under Construction Industry (White Card) completed
- RIIWHS302E - Implement Traffic Management Plan completed
- RIIWHS205E - Control Traffic with stop-slow bat completed
Languages
Italian
Native or Bilingual
German
Professional Working
Japenese
Elementary
English
Native or Bilingual
Affiliations
Nick Agricola
Former employer at Ride Scooter Hire
0433947736
nicka@ridescooterhire.com.au
Aaron Wickham
Former employer at Petrichor Horticulture
0466971372
Aaronwickham1992@hotmail.com
Soraya Hopley
Mother knows me best
0439269665
Sorayahopley@hotmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Administrator
Ride Scooter Hire
08.2024 - 12.2024
Pharmacy Assistant/Retail
Marc Clavin Pharmacy
09.2023 - 03.2024
Landscaper Apprentice
Petrichor horticulture
07.2020 - 01.2023
Beautician Assistant
Hvezda Hair and Beauty
01.2018 - 01.2020
White Card
Cove Training Dandenong
Traffic Management Certification
COVE Training Dandenong
Traffic Control Certification
COVE Training Dandenong
Dromana Secondary College
Dromana Secondary College
Certificate III - Beauty Services
Chisholm Institute Rosebud
Online Eyelash Extension Course
Lash Prodigy
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