Ali Bellocco
Narre Warren,VIC
Summary
Detail-oriented and dependable professional with demonstrated experience in administration, reception, retail assistance, and traffic control. Adept at managing client interactions, maintaining accurate records, and supporting daily operations with discretion and efficiency. Possesses strong technical proficiency across various platforms, excellent communication skills, and a consistent commitment to delivering high-quality service. Proven ability to adapt in dynamic environments while upholding professionalism and organisational standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Ride Scooter Hire
08.2024 - 12.2024
- Efficiently answering incoming calls, directing clients to individuals addressing specific needs. Or organising supervisor callback if required.
- Always providing friendly, knowledgeable assistance.
- Ensured welcoming environment for visitors, Keeping reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions on multiple platforms eg: WhatsApp, emails, text and calls. Daily communication included: Insurance claims, Stolen theft incidents and Scooters due for service/maintenance bookings. Improving customer satisfaction using superior conflict resolution and problem-solving skills. Implemented new email management system to ensure quick response times.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, printing and data entry to ensure smooth workflow.
- Programs used daily: Microsoft excel, Microsoft Word, Square, Xero,Work orders, Emails, Insurance, Apple Folders, WhatsApp, Rego database, Company Instagram online socials and more.
- Daily tasks involved checking clients with multiple missed payments, sending a text/email regarding late fees applied. Serious matters included spam calling each customer until a reply and promised date was set. In extreme circumstances matters would be passed onto our Debt collectors and Lawyers.
- Acted as first point of contact and set first appointment for prospective clients. Discussing fees, 3, 6 or 12 month contract and applying spring or summer specials to intise client. By the end of call client folder is created with 3 photo forms of id and 1st appointment booked for client collection.
- Took delivery of packages and documents and mechanical parts.
- increased productivity by organizing and maintaining neat physical and digital filing systems. reducing retrieval time for important documents.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Facilitated communication between departments, improving overall organizational efficiency.
- Document preparation, prior to appointments Enhancing accuracy and professionalism
- Conducted thorough inspections on Scooters being returned, viewing before/after photos, helmet and full tank. Imperative requirement upon return as this would determine if bond is returned. Or calculation of money owed.
- Managed multi-line phone system.
- Skilled data management practices, safeguarding confidential information more effectively.
- Appointment scheduling and itinerary, organising collection/return Scooter appointments. Calling clients due for service and booking them in.
- Organized spaces, materials and documents catering support for internal and client-focused meetings.
- Operated coffee machine, served colleagues and offered to customers daily.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Complete and print work orders for mechanics, with spare key included in plastic sheet and put in mechanics work box.
- Optimized organizational systems for payment collections, AP/AR, deposits, invoices, reaccuring payments, adding late fees and record keeping.
- Daily interaction with our Insurance provider regarding claims also adding/removing Clients from coverage.
Pharmacy Assistant/Retail
Marc Clavin Pharmacy
09.2023 - 03.2024
- Working on the floor and back unpacking boxes of supplies, cutting down to flat recycling cardboards boxes and, plastics
- Stock intake
- Stocking products and arranging shelves, checking supplies ensuring required products and non prescriptions are stocked
- Cash handling using front till handling payments, eftpos, invoices and receipts, customer accounts tabs, complete transactions, chemist loyalty cards
- Greeting customers welcoming upon arrival, Advising customers on retail items, non prescription medications, market and sell beauty products available
- Welcoming and inclusive work environment whilst working under pressure in a busy team
Apprentice Landscaper
Petrichor horticulture
07.2020 - 01.2023
- Operated ride on mower
- Green waste removal
- Experience using chainsaw, whipper snipper, push mower, hedger, pulse saw
- Experience in mulching and creating gravel driveways
- Able to drive manual Ute
- Great communication skills with clients
- Experience in reading a plan and completing to the specified job
- Assisted in replacing damaged fences
- Hard waste furniture removal
- Cultivated garden spaces with new plantings.
- Executed removal of unwanted greenery.
- Performed routine mowing, trimming, and edging tasks to ensure neat landscapes.
- Applied fertilizer and pesticides as needed to maintain plant health.
- Conducted yard maintenance focusing on weed control.
- Performed regular maintenance tasks including mowing, pruning, weeding, and fertilizing to maintain an attractive outdoor space.
- Implemented sustainable gardening practices that reduced environmental impact while maintaining high-quality landscapes.
- Assisted in the preparation of accurate cost estimates for clients, helping them make informed decisions about their landscaping investments.
- Supported clients through the selection process of plants suitable for their specific location conditions and aesthetic preferences.
- Adapted quickly to new challenges presented by diverse project types ranging from residential gardens to commercial properties.
- Developed strong interpersonal skills through daily interactions with clients, colleagues, and suppliers in a professional manner.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Installed lights, sprinklers and other outdoor features based on requirements.
Beautician Assistant
Hvezda Hair and Beauty
01.2018 - 01.2020
- Worked at Hvezda on Fridays for work placement and occasionally on the weekends
- Experience in making coffees
- Keeping surroundings clean which involved sweeping floors, washing and folding towels
- Performed minor beauty treatments
- Observed all beauty treatments performed
- Helped manage front desk and appointment
- Stock take
- Filling shelves with new stock and decorating promotional stands during seasons
- Cleaning salon floor once hairdressers finished with clients
- Acquainted with advanced hair washing techniques.
Education
Eyelash Extension Course -
Lash Prodigy
COVE Training Dandenong
Dandenong, VICCove Training Dandenong
Dromana Secondary College
01.2020
Certificate III - Beauty Services
Chisholm Institute Rosebud
01.2020
Skills
- Punctual
- Skilled listene and Communicator
- Team oriented
- IT and technology Experienced , eg Microsoft, Excel, Xero, Square, Social media, Internet, PowerPoint
- Confident
- Reliable
- Multi-tasker
- Dedicated and hard working
- Trustworthy
- Responsible
- Skilled in Customer service and co-operation
- Attention to detail
- Time management
- Fast Problem solving and initiative
- Willing to learn new skills
Certification
- Food Handling Certification
- Barista Certificate
- Responsible Service of Alcohol Certification
- White Card
- Traffic Management Certification
- Traffic Control Certification
Languages
Italian
Native or Bilingual
German
Professional Working
Japenese
Elementary
English
Native or Bilingual
Timeline
Receptionist Administrator
Ride Scooter Hire
08.2024 - 12.2024
Pharmacy Assistant/Retail
Marc Clavin Pharmacy
09.2023 - 03.2024
Apprentice Landscaper
Petrichor horticulture
07.2020 - 01.2023
Beautician Assistant
Hvezda Hair and Beauty
01.2018 - 01.2020
Certificate III - Beauty Services
Chisholm Institute Rosebud
Eyelash Extension Course -
Lash Prodigy
COVE Training Dandenong
Cove Training Dandenong
Dromana Secondary College
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