Alessia Bertoncello
Melbourne,VIC
Summary
To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills within the allied and occupational health field whilst studying at university.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonalds
10.2018 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Supervisor/Assistant Store Manager
Augustus Gelatery
04.2021 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated customer needs and feedback to drive product and service improvements.
- Boosted team performance by developing customer service training materials and conducting service training.
Rehabilitation Consultant (Internship)
KINNECT
08.2022 - 11.2022
- Applied effective time management techniques to meet tight deadlines with reports and conference calls.
- Excellent communication skills, both verbal and written.
- Built rapport with supervisor's clients in assisting with returning to work, whether that be with retraining, transferrable skills, developing a resume, etc.
- Developed strong knowledge of work compensation.
- Developed a thorough consolidation of the skills to undertake case management and rehabilitation counselling; through motivational interviewing, visible/invisible cues, etc.
Education
Diploma - Health Sciences
La Trobe University
Melbourne, VIC02.2021
Bachelor of Health Sciences - Rehabilitation Counselling And Health Promotion
La Trobe University
Melbourne, VIC12.2022
Graduate Diploma - Rehabilitation Counselling
La Trobe University
Melbourne, VIC12.2023
Skills
Customer Service and interpersonal skills
Written and verbal communication skills including report writing skills
Planning, organisational and time management skills
Judgement and decision making skills
Computer skills
Record keeping and documentation skills including report writing
Knowledge of human behaviour and performance
Ability to work within a team and autonomously
Active listening skills
Service orientation skills
Ability to accurately deal with money
Customer and personal service skills
Ability to work quickly and accurately
Timeline
Rehabilitation Consultant (Internship)
KINNECT
08.2022 - 11.2022
Supervisor/Assistant Store Manager
Augustus Gelatery
04.2021 - Current
Crew Member
McDonalds
10.2018 - Current
Diploma - Health Sciences
La Trobe University
Bachelor of Health Sciences - Rehabilitation Counselling And Health Promotion
La Trobe University
Graduate Diploma - Rehabilitation Counselling
La Trobe University
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