Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alessia Finessi

Sydney,NSW

Summary

Dynamic professional with a proven track record at Tecnomat, excelling in maintaining confidentiality and fostering positive customer relationships. Skilled in database entry and adept at problem-solving, consistently enhance operational efficiency and customer satisfaction. My approach combines attention to detail with excellent verbal communication, driving success in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Administrative Clerk

Tecnomat
01.2023 - 04.2024
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.
  • Dealing with customer service and provide help to customer via email or phone.

Grocery Store Manager

MD Spa
09.2019 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Being able to troubleshoot equipment issues or handle unexpected situations.
  • Developing the ability to navigate tight spaces, corners, and narrow aisles while maintaining control of the pallet jack .

Barista

Starbucks
04.2018 - 03.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned machines utensils and seating areas.
  • Interacted with customers promoting welcoming atmosphere and positive environment.
  • Memorizing the menu and being able to make recommendations based on customer or dietary restrictions.
  • Great teamworking .

Barista

Coffee Republic
11.2017 - 03.2018
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Interacted with customers promoting welcoming atmosphere and positive environment.
  • Cleaned machines utensils and seating areas.


Sales Assistant

Wycon Cosmetics
06.2016 - 09.2017
  • Deep understanding of the makeup products including benefit and their ingredients making e recommendations based on individual needs and preferences.
  • Make up application skills learned through make up classes at school
  • Great costumer service and also team working and problem solving skills
  • Cash handling

Barista

Bar Latteria Sabrina
07.2013 - 05.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Interacted with customers promoting welcoming atmosphere and positive environment.
  • Cleaned machines, utensils and seating areas
  • Operated espresso machines to create beverages.

Restaurant Hostess

Pomo Pizzeria
01.2013 - 06.2013
  • Maintained organized waitlists for busy times, ensuring efficient seating of guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Education

High School Diploma -

Pier Luigi Nervi-Severini
Ravenna, Italy

Italian School of Make Up
Ravenna, Italy

Skills

Maintaining confidentiality

  • Verbal and written communication
  • Database entry
  • Appointment Scheduling
  • Project Management
  • Attention to Detail
  • Problem-Solving
  • Flexible and Adaptable

Languages

Italian
Native or Bilingual
English
Professional Working
Spanish
Limited Working

Timeline

Administrative Clerk

Tecnomat
01.2023 - 04.2024

Grocery Store Manager

MD Spa
09.2019 - 12.2022

Barista

Starbucks
04.2018 - 03.2019

Barista

Coffee Republic
11.2017 - 03.2018

Sales Assistant

Wycon Cosmetics
06.2016 - 09.2017

Barista

Bar Latteria Sabrina
07.2013 - 05.2016

Restaurant Hostess

Pomo Pizzeria
01.2013 - 06.2013

High School Diploma -

Pier Luigi Nervi-Severini

Italian School of Make Up

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Alessia Finessi