Alessia Forte
Kingsgrove
Summary
As a store manager, my main objective is to support my team with driving results and sales growth as well as running the operations of the business smoothly. I ensure my team are always providing exceptional customer service by setting clear goals and monitoring performance. I focus on creating a positive and productive work environment with clear communication and a strong focus on team collaboration. Knowledgeable in inventory management, customer service, and staff training, combined with excellent problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Store Manager
Decjuba
02.2023 - Current
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
3IC Full Time Retail Assistant
Decjuba
10.2021 - 01.2023
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Provided training and guidance to new staff, ensuring high level of service quality.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
3IC Part Time Retail Assistant
Decjuba
03.2021 - 10.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Casual Retail Assistant
Decjuba
10.2018 - 03.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Crew Member
McDonalds
06.2015 - 10.2018
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor - Criminal And Community Justice
Western Sydney University
Sydney, NSW04-2022
Diploma - Criminal And Community Justice
Western Sydney University
Sydney, NSW04-2022
Skills
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store merchandising
- Shift scheduling
- POS systems
- Recruitment and hiring
- Team building and leadership
Timeline
Store Manager
Decjuba
02.2023 - Current
3IC Full Time Retail Assistant
Decjuba
10.2021 - 01.2023
3IC Part Time Retail Assistant
Decjuba
03.2021 - 10.2021
Casual Retail Assistant
Decjuba
10.2018 - 03.2021
Crew Member
McDonalds
06.2015 - 10.2018
Bachelor - Criminal And Community Justice
Western Sydney University
Diploma - Criminal And Community Justice
Western Sydney University
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