Summary
Overview
Work History
Skills
Timeline
AdministrativeAssistant

Alessia Napolitano

Bulimba,QLD

Summary

As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Aged Care Worker

Aged Care
06.2024 - 02.2025
  • Coordinated with healthcare professionals to develop and implement individualized care plans.
  • Facilitated social activities and recreational programs to promote mental and emotional well-being.
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Received consistent positive feedback from residents and their families due to exceptional care delivery.
  • Remained alert to problems or health issues of clients and competently responded.
  • Continually updated knowledge in aged care practices by attending professional development courses regularly.

Short Order Cook

SUBWAY®Restaurants
05.2023 - 03.2024
  • Kept kitchen up to code for health and safety inspections.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Food and Beverage Attendant

Annie Lane
04.2023 - 07.2023
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Sales Assistant

Prouds The Jewellers
02.2022 - 06.2022
  • Maintained clean and organized store displays to enhance shopping experience.
  • Processed sales transactions and handled cash register with accuracy.
  • Helped restock shelves and ensure products were readily available for customers.
  • Participated in product promotions and special events to attract customers.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Short Order Cook

SUBWAY®Restaurants
03.2018 - 03.2022
  • Utilized problem-solving skills to address customer complaints.
  • Kept kitchen up to code for health and safety inspections.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Increased order accuracy by effectively communicating with front-of-house staff regarding customer preferences or dietary restrictions.
  • Participated in regular staff meetings to discuss ways of improving restaurant operations, leading to increased productivity within the kitchen staff as a whole.
  • Optimized kitchen layout for better workflow, enabling quicker preparation and service.
  • Enhanced kitchen efficiency by streamlining prep routines for peak hours.
  • Trained new team members on kitchen operations and safety protocols.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Collaborated closely with team members to manage large orders during high-volume periods, boosting team morale and output.

Skills

  • Housekeeping
  • Care plan assessment
  • Reception area maintenance
  • Telephone skills
  • Organization skills
  • Customer service

Timeline

Aged Care Worker

Aged Care
06.2024 - 02.2025

Short Order Cook

SUBWAY®Restaurants
05.2023 - 03.2024

Food and Beverage Attendant

Annie Lane
04.2023 - 07.2023

Sales Assistant

Prouds The Jewellers
02.2022 - 06.2022

Short Order Cook

SUBWAY®Restaurants
03.2018 - 03.2022

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Alessia Napolitano