Summary
Overview
Work History
Education
Skills
Relevant Knowledge
Languages
Timeline
Generic

Alessio Di Dio

Thomastown,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Great Southern Bank
06.2023 - Current
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. As well as customer account maintenance.
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Consumer Lending and Attending to new member's shifts along with any business accounts.

Woolworth's Worker

Woolworth's Group Limited
08.2018 - Current
  • Maintaining and replenishing stock levels, unloading incoming stock shipments
  • Using electric pallet jack, maintaining store cleanliness.
  • Ensuring staff and customer safety, guaranteeing customer satisfaction, as well as handling customer complaints.
  • Good communication skills, resolving issues and adjusting policies to meet changing needs,
  • Remaining calm and composed in tense situations, maintaining compliance with company policies and communication goals
  • Performed general housekeeping and cleaning tasks.
  • Organized inventory systematically for easy access.

Home Loaner Solution Worker

ANZ
10.2022 - 06.2023
  • Assisting with banking systems, banking products and transferring funds.
  • Fixing home loans, reviewing home loans, assisting brokers with pre-approved applications, construction loans and linking/de-linking accounts.
  • Closing home loans, providing exceptional customer service, meeting every client's needs and never leaving a client unsatisfied.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Analysed customers' financial information to deliver personalized account guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.

Education

High School Diploma -

Lalor Secondary College
Lalor, VIC
11.2020

Skills

  • Customer Order Management
  • Price Quotes
  • Account Management
  • Customer Retention
  • Fast learner
  • Customer Service skills
  • Problem solving
  • Critical Thinking
  • Verbal Communication
  • Active Listening
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Decision-Making
  • Time Management
  • Fluent in Italian

Relevant Knowledge

  • Relevant banking knowledge
  • Great customer service
  • Knowledge of banking systems
  • Friendly demeanour
  • Great leader and Team player
  • Product restocking
  • Cash register operations
  • Youth sports coach
  • First aid
  • Team training
  • Extremely quick learner
  • Maintain professionalism.
  • Enjoys satisfying clients

Languages

Italian
Native or Bilingual

Timeline

Customer Service Specialist

Great Southern Bank
06.2023 - Current

Home Loaner Solution Worker

ANZ
10.2022 - 06.2023

Woolworth's Worker

Woolworth's Group Limited
08.2018 - Current

High School Diploma -

Lalor Secondary College

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Alessio Di Dio