Alessio Ivan Pani
Melbourne,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
Così Restaurant
10.2023 - 03.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Order Processor
RP Tools Srls
05.2022 - 11.2022
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Digital Media Manager
Spartbody
07.2020 - 09.2021
- Optimized website content for improved search engine rankings and increased organic traffic.
- Analyzed web analytics to identify trends, optimize user experience, and increase conversion rates.
Receptionist
ARGEA Sassari
06.2011 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
IPSAR/IPSEOA Sassari
Sassari, Sardinia, Italy06.2011
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Food presentation
- Cash Handling
- Order Accuracy
Languages
English
Professional Working
Italian
Native or Bilingual
Timeline
Restaurant Waiter
Così Restaurant
10.2023 - 03.2024
Order Processor
RP Tools Srls
05.2022 - 11.2022
Digital Media Manager
Spartbody
07.2020 - 09.2021
Receptionist
ARGEA Sassari
06.2011 - 06.2020
High School Diploma -
IPSAR/IPSEOA Sassari
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