Alex Austen

*OET is a high-stakes English language proficiency test for healthcare professionals

I lead the strategic development of educational content, resources, and programs to support professional development and upskill both OET test takers and educators. By collaborating across departments, including marketing, assessment, and digital teams, I ensure the delivery of high-quality, accessible learning solutions

Duties include:

• leading on the selection, implementation and management of a new LMS
• designing and producing educational products, including online courses, instructional material, workshop series, videos, eBooks
• creating multimedia resources using animation and video editing software (CapCut, Vyond), screencasting (Screenpal, Screencastify), design tools (Canva, Microsoft suite) and a range of authoring tools (Articulate, EdApp, H5P)
• end-to-end management of learning design processes, including needs analysis, SME consultation, design, development and review
• engaging and managing external contractors (e.g., writers, designers, videographers, voice artists)
• producing business cases, product roadmaps and marketing briefs for new products and projects
• overseeing the planning, organisation, and execution of multiple projects simultaneously, ensuring resources are managed effectively and deadlines are met
• presenting to company and executives on educational vision, progress and project outcomes
• implementing an accessibility action plan, toolkit and in-house accessibility workshop series.

*E2Language is n online test preparation and language learning platform.

I led the design, development, and product management of innovative learning programs and resources for high-stakes test takers. I identified product needs, worked cross-functionally to develop solutions, and successfully brought them to market. I managed a global team of teachers and content creators, ensuring that all educational content was aligned with strategic goals and pedagogical best practices.

Duties included:

• designing and refining curricula for synchronous and asynchronous online learning
• coordinating, creating and adapting content for use across two in-house LMSs
• implementing learning design processes across the business to improve efficiency and quality
• assisting with bespoke LMS development by researching competitors, creating specs for new functions and enhancements, logging fixes and liaising with offshore developers
• training and overseeing teams of local and remote teachers, learning designers, assessors and content writers
• developing scalable learning and assessment solutions and teaching materials for webinars and tutorials
• producing weekly YouTube videos for the E2 IELTS channel (1M+ subscribers)
• assisting with marketing and social media promotions, creating blogs and podcasts (E2Talks).

I directed and developed the General English and IELTS preparation courses.

Duties included:

• ensuring compliance to ESOS/ELICOS/ASQA standards
• managing teaching staff and students
• teaching classes and workshops,
• delivering professional development sessions on pedagogy, edtech and linguistics
• developing online resources and videos
• managing social media accounts and blogs.

Through my small business, I provided 1:1 and small group tuition as well as an online writing correction/feedback service.

I developed and delivered courses in General English, Business English, Pronunciation and IELTS preparation.

In this role, I taught small groups and 1:1 classes, and conducted extra workshops on pronunciation and conversation.