Alex Cain
Sydney,NSW
Summary
Proactive Call Center Supervisor bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Student Development Leader
University of New South Wales
Sydney , NSW
2019.11 - Current
- Managed a team of 50 employees to work towards a target of 1500 new scholarship donors in 2020.
- Facilitated a multiple two-day training weekends to teach employees cold calling strategies for optimal results.
- Coaching and ongoing development of employees on negotiation and sales techniques.
- Excel reporting on performance of employees; report used by senior management for strategic decision making.
- Adapted to Covid-19 pandemic by moving the telephone appeal online and supervised virtually via Microsoft teams.
- Responsible for meeting KPI’s on conversion of prospects and number of engagements.
Social impact Intern
2020.01 - 2020.02
- 1 of 20 out of 512 interns awarded the prize for extraordinary leadership.
- Prepared a detailed stakeholder report outlining the agricultural industry in Fiji.
- Planned and organized 131 stakeholder interviews to gain market insight.
- Selected as the featured trekker in GradAustralia’s Top 100 Employers 2020 edition.
Student Development Representative
2018.10 - 2019.11
- Raised the highest total funds out of 180 student callers in 2019, with more than $165,000 or the equivalent of 10 scholarships for socio-economically disadvantaged students at UNSW.
- Persuaded 65% of the prospects I contacted to financially support the program in appeal 3 2019.
- Using cold calling and tele sales techniques to convert prospects to donors Project Everest Ventures Sigatoka, Fiji Team Leader on standby due to Covid-19.
- Selected to undertake leadership immersion training; modeled off ADFA principles.
- Responsible for motivating a team of 8 interns on a project in a developing country.
Education
Bachelor of Commerce - Economics, Business Strategy and Finance
University Of New South Wales
2018.01 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Coachingundefined
Timeline
Social impact Intern
2020.01 - 2020.02
Student Development Leader
University of New South Wales
2019.11 - Current
Student Development Representative
2018.10 - 2019.11
Bachelor of Commerce - Economics, Business Strategy and Finance
University Of New South Wales
2018.01 - Current