Alex Cain
Sydney,NSW
Summary
Proactive Call Center Supervisor bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Student Development Leader
University of New South Wales
Sydney, NSW
11.2019 - Current
- Managed a team of 50 employees to work towards a target of 1500 new scholarship donors in 2020.
- Facilitated a multiple two-day training weekends to teach employees cold calling strategies for optimal results.
- Coaching and ongoing development of employees on negotiation and sales techniques.
- Excel reporting on performance of employees; report used by senior management for strategic decision making.
- Adapted to Covid-19 pandemic by moving the telephone appeal online and supervised virtually via Microsoft teams.
- Responsible for meeting KPI’s on conversion of prospects and number of engagements.
Social impact Intern
01.2020 - 02.2020
- 1 of 20 out of 512 interns awarded the prize for extraordinary leadership.
- Prepared a detailed stakeholder report outlining the agricultural industry in Fiji.
- Planned and organized 131 stakeholder interviews to gain market insight.
- Selected as the featured trekker in GradAustralia’s Top 100 Employers 2020 edition.
Student Development Representative
10.2018 - 11.2019
- Raised the highest total funds out of 180 student callers in 2019, with more than $165,000 or the equivalent of 10 scholarships for socio-economically disadvantaged students at UNSW.
- Persuaded 65% of the prospects I contacted to financially support the program in appeal 3 2019.
- Using cold calling and tele sales techniques to convert prospects to donors Project Everest Ventures Sigatoka, Fiji Team Leader on standby due to Covid-19.
- Selected to undertake leadership immersion training; modeled off ADFA principles.
- Responsible for motivating a team of 8 interns on a project in a developing country.
Education
Bachelor of Commerce - Economics, Business Strategy and Finance
University Of New South Wales
01.2018 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Coachingundefined
Timeline
Social impact Intern
01.2020 - 02.2020
Student Development Leader
University of New South Wales
11.2019 - Current
Student Development Representative
10.2018 - 11.2019
Bachelor of Commerce - Economics, Business Strategy and Finance
University Of New South Wales
01.2018 - Current
Similar Profiles
Haokun ShenHaokun Shen
Research Associate at University of New South WalesResearch Associate at University of New South Wales
Xinyu LiuXinyu Liu
Research Associate at The University of New South WalesResearch Associate at The University of New South Wales
Thomas NguyenThomas Nguyen
Senior Solution Architect (Contract) at University of New South WalesSenior Solution Architect (Contract) at University of New South Wales
Reuben GuptaReuben Gupta
General Administrator at University of New South WalesGeneral Administrator at University of New South Wales
Cindy Annette Nicoline JennekeCindy Annette Nicoline Jenneke
Teacher at Seventh-Day Adventist Schools (Greater Sydney) LtdTeacher at Seventh-Day Adventist Schools (Greater Sydney) Ltd