Proven IT professional with a track record of enhancing system efficiency and reducing troubleshooting time at Junee Shire Council. Excelled in IT infrastructure and cybersecurity management, alongside fostering teamwork and collaboration. Achieved significant improvements in IT service delivery, demonstrating strong problem-solving and time management skills. IT professional with extensive experience in managing IT infrastructure, ensuring seamless network operations, and enhancing system security. Known for collaborative approach and commitment to achieving operational excellence. Reliable team player with focus on adapting to evolving technological needs and delivering consistent results.
Hi, I’m
Alex Corneliusen
Wagga Wagga,NSW
Summary
Overview
6
years of professional experience
Work History
Wagga Technology Solutions
Innovation and Support Lead
07.2023 - Current
Job overview
- Design and manage websites, ensuring alignment with client needs and best practices.
- Develop and implement network designs for efficient connectivity and performance.
- Manage social media for various clients, enhancing engagement and visibility.
- Provide home IT support, earning positive reviews for professionalism and quick responses.
- Generated reports to track performance and analyse trends.
Riverina Water
Information Technology Officer
11.2022 - Current
Job overview
- Maintained a high level of customer satisfaction with prompt issue resolution and proactive system maintenance.
- Implemented a robust ticketing system for efficient tracking and resolution of IT service requests from employees.
- Developed comprehensive documentation on IT policies, procedures, and best practices for reference across the organization.
- Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
- Mentoring of the Information Technology Trainee through hands on learning experiences
- Manage the procurement and establishment of servers for SCADA systems, collaborating with specialists for an air-gapped network.
- Serve as the escalation point for networking issues and maintain documentation for Essential 8 Maturity Level 1.
Tutor 2 Success
Founding Tutor
11.2020 - 11.2023
Job overview
- Co-founded a tutoring business to support students impacted by COVID-19, focusing on academic improvement and confidence-building.
- Delivered personalised tutoring for primary and high school students, successfully helping over 20 students achieve their educational goals.
- Managed and grew the business over three years, adapting to the evolving needs of students.
Junee Shire Council
Cadet Information Technology Officer
10.2021 - 11.2022
Job overview
- Maintained and administered computer networks, ensuring optimal performance and security.
- Diagnosed and resolved hardware, software, and network issues, providing reliable support to users.
- Conducted system patching and analysed equipment performance to recommend upgrades or repairs.
- Collaborated with users to gather data on needs and improve system functionality.
- Capture of aerial photography to improve GIS system.
Junee Shire Council
Information Technology Assistant
01.2021 - 10.2021
Job overview
- Assisted with IT tasks while completing the Higher School Certificate, taking on increased responsibilities.
- Supported on-site maintenance, network configuration, and helpdesk operations.
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
Junee Shire Council
School-Based Information Technology Trainee
01.2019 - 12.2020
Job overview
- Worked alongside IT contractors to gain hands-on experience in network configuration, hardware repairs, and intranet development.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported the ICT department with detailed documentation, leading to more efficient service resolution.
- Facilitated smoother operations by maintaining clean and organised workspace.
Education
Charles Sturt UniversityWagga Wagga, NSW
Bachelor of Information Technology, Cyber Security from Information Technology
12.2025
University Overview
- Academic Excellence: Received the Executive Dean's Award for outstanding academic performance in Session 3, 2023, reflecting my commitment to excellence in the IT field and readiness for managerial responsibilities.
Teams TrainingOnline
Certificate IV in Leadership And Management from Business Management
09.2024
University Overview
- Leadership Skills Development: Commended by my trainer for submitting the best work for the unit, demonstrating my ability to articulate clear, comprehensive strategies for developing personal work priorities—an essential skill for effective IT management.
Lumify WorkCanberra, ACT
ITILv4 in IT Service Management from Information Technology
11.2023
University Overview
- Service Management Expertise: Acquired foundational knowledge in IT service management principles, which will enhance my ability to manage IT services effectively and align them with organisational goals.
Civil Aviation Safety Authority
Remote Pilot License (RePL) from Engineering Technology
03.2022
University Overview
- Technical Proficiency: Developed technical skills and safety awareness in operating drones, showcasing my ability to adapt to emerging technologies and industry standards.
TAFE NSW - Wagga WaggaWagga Wagga
Certificate III in Information Technology (Network from Information Technology
12.2021
University Overview
- Early Career Development: Completed an accelerated certificate during Years 10 and 11 alongside a school-based traineeship with Junee Shire Council, providing a strong foundation in networking and hardware management, essential for the IT Manager role.
Junee High SchoolJunee
High School Certificate
10.2021
University Overview
- Academic Achievement: Achieved first place in Legal Studies, Information Technology, Business Studies, and English Standard, demonstrating a well-rounded skill set beneficial for the multifaceted demands of IT.
- Leadership Recognition: Awarded the Long Tan Leadership and Teamwork Award in 2021, highlighting my ability to work collaboratively and lead teams effectively.
Skills
- Change Management
- Cybersecurity Management
- Disaster Recovery Planning
- IT Asset Management
- IT Infrastructure
- IT Vendor Management
- ITILv4 Framework
- Problem-Solving
- System Enhancement
- Teamwork and Collaboration
- Time Management
- Virtualisation Technologies
Timeline
Innovation and Support Lead
Wagga Technology Solutions
07.2023 - Current
Information Technology Officer
Riverina Water
11.2022 - Current
Cadet Information Technology Officer
Junee Shire Council
10.2021 - 11.2022
Information Technology Assistant
Junee Shire Council
01.2021 - 10.2021
Founding Tutor
Tutor 2 Success
11.2020 - 11.2023
School-Based Information Technology Trainee
Junee Shire Council
01.2019 - 12.2020
Charles Sturt University
Bachelor of Information Technology, Cyber Security from Information Technology
Teams Training
Certificate IV in Leadership And Management from Business Management
Lumify Work
ITILv4 in IT Service Management from Information Technology
Civil Aviation Safety Authority
Remote Pilot License (RePL) from Engineering Technology
TAFE NSW - Wagga Wagga
Certificate III in Information Technology (Network from Information Technology
Junee High School
High School Certificate
Similar Profiles
Aaron SchachtnerAaron Schachtner
Commercial installer and site supervisor (construction and Joinery) at Adaptive Interiors Wagga WaggaCommercial installer and site supervisor (construction and Joinery) at Adaptive Interiors Wagga Wagga
Kamola KomilovaKamola Komilova
Allied Health Assistant at Wagga Wagga Mental Health ServicesAllied Health Assistant at Wagga Wagga Mental Health Services
Maitree PatelMaitree Patel
Pathology Lab Assistant at Wagga Wagga Base HospitalPathology Lab Assistant at Wagga Wagga Base Hospital
Maduka Samarathunga ArachchilageMaduka Samarathunga Arachchilage
Aircraft Technician at Douglas AerospaceAircraft Technician at Douglas Aerospace
William AdamsWilliam Adams
Fourth Year Apprentice Electrician at Riley Smith ElectricalFourth Year Apprentice Electrician at Riley Smith Electrical