Alex Crellin
Geelong,Australia
Summary
Quality & Inspection Coordinator at Ritchie Bros. Auctioneers with expertise in equipment inspection accuracy and quality assurance. Demonstrated success in data verification and communication, leading to improved customer satisfaction and employee performance. Skilled in managing refurbishment schedules, budgets, and vendor relationships to optimize operational efficiency. Over 20 years of management experience across various industries, including 5 years as yard manager in Geelong.
Overview
37
37
years of professional experience
Work History
Quality & Inspection Coordinator
Ritchie Bros. Auctioneers
04.2026 - Current
- Review all equipment inspections for accuracy and quality, whilst assuring listings categories and descriptions are aligned to company/industry standards for effective search and customer identification.
- Verify key equipment data (serials, Odo/hours, VIN’s, emission-related certifications, etc.) for typos or other inaccuracies.
- Ensure that “wordsmithing” and other text is consistent and professional across reports.
- Communicating inspection quality concerns to managers for follow up training and support and resolve quality control issues.
- Perform inspections as required.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Service Manager
Geelong BMW, Rex Gorell Family Group
Geelong, Australia
06.2023 - 04.2024
- Meet and greet customers during vehicle drop off & pick up.
- Create repair orders and invoices for each repair.
- Generate and reconcile cash sale reports each day.
- Ensure the safety and harmony of each employee.
- Generate payroll reports each week.
- Keep customer satisfaction to a high standard.
Service Manager
Subaru Geelong, Rex Gorell Family Group
Geelong, Australia
02.2023 - 06.2023
- Meet and greet customers during vehicle drop off & pick up.
- Create repair orders and invoices for each repair.
- Generate and reconcile cash sale reports each day.
- Ensure the safety and harmony of each employee.
- Generate payroll reports each week.
- Keep customer satisfaction to a high standard.
Regional Operations Manager
Ritchie Bros. Auctioneers, Australia South & New Zealand
01.2018 - 02.2023
- Work collaboratively with other operational business units in the APAC region.
- Maintain a high personal visibility within the region’s business community, customers and employees.
- Manage, coordinate and report on financial activities for the region, with responsibility for budget preparation, cost control, people administration, accounts payable and accounts receivable.
- Foster a culture of clear, direct communication within the region so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, employee engagement is maximized, and changes to policy are understood and adopted.
- Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation.
- Plan and manage all auctions and pre-auction operations activities in the region, including preparation of brochures, sale day catalogues and the schedules for on-call staff.
- Develop, maintain and implement policies, procedures and business processes that provide for safe and efficient operation of the region.
- Oversee and maintain customer service levels, including customer inquiries and resolution of customer issues.
- Plan for all capital assets, including vehicle fleets and building additions.
- Ensure appropriate licenses and permits are obtained and current.
- Evaluate and negotiate contracts for the purchase of vendor services.
- Promote a culture where the health and safety of our employees and customers is top priority for all.
- Lead Ritchie Bros.' Core Values: It’s all about our customers; We have fun; We do what is right; We are one team.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Yard Manager
Ritchie Bros. Auctioneers
07.2012 - 12.2017
- Planning the refurbishment schedule & budget, control purchase orders & cost sheets.
- Manage wash contractors & other site-related vendors.
- Assist in overseeing yard layout & equipment line-up.
- Manage & develop full-time yard staff to their full potential with respect to job performance & the delivery of exceptional customer service.
- Ensure ongoing compliance with all corporate & legislative health, safety & environmental policies, laws & regulations.
- Arrange for & schedule all sale day casual staff as required.
- Ensure all equipment is presented in sale-ready condition.
- Coordinate site security as required.
- Assist the Regional Operations Manager with any other auction yard duties when required.
Auction Coordinator
Ritchie Bros. Auctioneers
10.2011 - 07.2012
- Check in equipment as it arrives at the auction yard.
- Carry out inspections of equipment to be advertised for upcoming sales.
- Build advertising brochures.
- Sequence the equipment for sale in the correct selling order.
Service Manager
Highton Automotive Services
07.2008 - 10.2011
- Meet and greet customers during vehicle drop off & pick up.
- Create repair orders and invoices for each repair.
- Keep customer satisfaction to a high standard.
- Maintain the workshop to a safe standard.
- Organize outside repairers to carry out sublet work as required.
- Inventory control; purchasing, invoicing & allocating all parts to the correct vehicles and maintaining stock at hand levels.
Warranty Administration Clerk
Multiple franchises, Rex Gorell Family Group
09.2007 - 07.2008
- Gathering correct information to compile claims to invoice each manufacturer for warranty repairs carried out in accordance with their policies & procedures.
- Maintain spreadsheet for each claim to help with the reconciliation.
- Reconcile claims once to twice a month with the RCTI’s given by each manufacture.
Service Manager
Subaru Geelong, Rex Gorell Family Group
Geelong, Australia
08.2006 - 09.2007
- Meet and greet customers during vehicle drop off & pick up.
- Create repair orders and invoices for each repair.
- Generate and reconcile cash sale reports each day.
- Ensure the safety and harmony of each employee.
- Generate payroll reports each week.
- Keep customer satisfaction to a high standard.
- Liaise with the manufacturer for any updates or changes to policies & procedures.
- Maintain the workshop to a safe standard.
- Organize outside repairers to carry out sublet work as required.
Warranty Administration Clerk
Multiple franchises, Rex Gorell Family Group
08.2000 - 08.2006
- Gathering correct information to compile claims to invoice each manufacturer for warranty repairs carried out in accordance with their policy & procedures.
- Maintain spreadsheet for each claim to help with the reconciliation.
- Reconcile claims once to twice a month with the RCTI’s given by each manufacture.
Workshop Leading Hand
Rex Gorell Family Group
05.1995 - 08.2000
- Allocate jobs to each technician to obtain the best result for the customer.
- Ensure repairs are carried out on time and to a quality standard.
- Liaise between the workshop & service office for any additional work required.
- Ensure health & safety standards are maintained in the workshop.
Mechanic/ Service Advisor
Rex Gorell Family Group (Ford)
11.1991 - 05.1995
- General mechanical repairs and servicing.
- Meet and greet customers in the mornings & afternoons.
- Liaise with customers during the day for additional work required.
- Create repair orders and invoices for customer accounts.
Apprentice Mechanic
Geelong & District Group Apprentices
Newtown, Australia
11.1988 - 11.1991
- Conducted routine maintenance on various vehicle systems and components.
- Assisted senior mechanics with diagnostics and repairs of complex issues.
- Maintained work area cleanliness and adhered to safety protocols consistently.
- Documented service records and maintenance logs for all completed work.
- Participated in training programs to enhance technical skills and knowledge.
- Cleaned shop area daily to maintain a safe working environment.
Education
Microsoft Word 2000 -
Rob Ballard Computer Education Services
01.2003
Microsoft Excel 2000 -
Rob Ballard Computer Education Services
01.2003
Diploma of Motor Mechanics -
Gordon TAFE
01.1990
Skills
- Equipment inspection
- Quality assurance
- Data verification
- Report writing
- Safety compliance
- Customer relationship management
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Employee training
- Performance evaluations
- Teamwork
- Personnel management
- Safety procedures
References
- Richard Tucker, Owner at Home Café Ashgrove, 0499 881 793, rictuck1@gmail.com
- Mark Awramenko, Owner at Highton Automotive Service, 0417 337 624, admin@hightonautomotive.com.au
Training And Education
- Diploma of Motor Mechanics, Gordon TAFE, 01/01/88, 12/31/90
- Microsoft Word 2000, Rob Ballard Computer Education Services, 2003
- Microsoft Excel 2000, Rob Ballard Computer Education Services, 2003
Timeline
Quality & Inspection Coordinator
Ritchie Bros. Auctioneers
04.2026 - Current
Service Manager
Geelong BMW, Rex Gorell Family Group
06.2023 - 04.2024
Service Manager
Subaru Geelong, Rex Gorell Family Group
02.2023 - 06.2023
Regional Operations Manager
Ritchie Bros. Auctioneers, Australia South & New Zealand
01.2018 - 02.2023
Yard Manager
Ritchie Bros. Auctioneers
07.2012 - 12.2017
Auction Coordinator
Ritchie Bros. Auctioneers
10.2011 - 07.2012
Service Manager
Highton Automotive Services
07.2008 - 10.2011
Warranty Administration Clerk
Multiple franchises, Rex Gorell Family Group
09.2007 - 07.2008
Service Manager
Subaru Geelong, Rex Gorell Family Group
08.2006 - 09.2007
Warranty Administration Clerk
Multiple franchises, Rex Gorell Family Group
08.2000 - 08.2006
Workshop Leading Hand
Rex Gorell Family Group
05.1995 - 08.2000
Mechanic/ Service Advisor
Rex Gorell Family Group (Ford)
11.1991 - 05.1995
Apprentice Mechanic
Geelong & District Group Apprentices
11.1988 - 11.1991
Microsoft Word 2000 -
Rob Ballard Computer Education Services
Microsoft Excel 2000 -
Rob Ballard Computer Education Services
Diploma of Motor Mechanics -
Gordon TAFE