Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Alex Darius

Ultimo,NSW
Alex Darius

Summary

Experienced and self-motivated Technology Account Manager with more than 10 years of technical, administrative and account management. Excellent customer communication skills and great understanding of unique technical and business requirements within different ecosystems to provide invaluable solutions for clients.

Impressive track record of working with international teams and managing accounts for internationally well-known clients such as Mercedes-Benz (Daimler), Telstra and Optus. Currently working as an account manager in Code Worldwide, a division of RAPP group, which is part of Omnicom Group.

MBA in International Business / Marketing and master’s degree in information technology from the University of Technology Sydney, Australia.

Overview

11
years of professional experience
1
Certification

Work History

PeopleScout
Sydney, NSW

Technology Account Manager
04.2023 - Current

Job overview

Alphacrucis College
Sydney, NSW

IT Administrator / Analyst
04.2018 - Current

Job overview

  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
  • Commercial arrangements.
  • Placing orders and procurement
  • Contract management
  • Oversaw IT budget and actual expenditure.
  • Creating monthly and forthrightly reports for executive leaders to advise them on current IT operations and projects.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data using Power BI.
  • Organized and maintained vendor records in accordance with corporate guidelines.
  • Maintained current documentation and service description of IT related services
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Work with CIO to generated annual budget forecasting information for executives.
  • Data quality control
  • Commercial Management
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Code Worldwide
Sydney, NSW

Technical Account Manager
06.2021 - 03.2023

Job overview

  • Designed technical solutions for up-sell and cross-sell opportunities.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Primary contact for clients and the first point of contact for support issues and oversaw helpdesk team support to clients.
  • Organised regular monthly face-to-face stakeholders' feedback meetings at clients' sites to build a robust engagement with stakeholders.
  • Upselling and cross-selling new features and products
  • Working with the Client and Code Worldwide internal development team to scope and design new functionality based on business requirements
  • Oversaw help-desk response to issues raised by clients to make sure they were being prioritised and addressed per the set SLAs.
  • Analysed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.

Airliquide Healthcare Australia
Mascot, NSW

IT Support Analyst
06.2014 - 04.2018

Job overview

  • Order ing and procurement
  • Delivery Management
  • Data cleansing and Data quality control
  • Created user accounts and managed access control.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Performed remote support tasks for state offices and agents Australia wide.
  • Assessed business needs and problem areas to create focused solutions like use of G-suite for better ongoing reports and workflow setup for department's needs.
  • Documented IT procedures and processes and shared information with appropriate stakeholders.
  • Developed training programs to train staff on how to use new implemented technologies such as G-Suite.
  • Design and maintain Business Workflow using AODOCS

Williams Fashion Logistics
Padstow, NSW

Data Analyst
09.2012 - 01.2014

Job overview

  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Completed data entry tasks with accuracy and efficiency.
  • Monitored database updates and verified for correctness.
  • Drafted reports for upper management as directed
  • Documents completed work in appropriate logbooks.
  • Obtained scanned records and uploaded into database.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Trained employees on Data Entry for improved data management, monitoring effectiveness and suggesting improvements.
  • Identified and documented detailed business rules and use cases based on requirements analysis.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
  • Documented business workflows for stakeholder review.

Education

University Of Technology Sydney
Sydney

MBA from Information Technology & International Business
05.2018

University Overview

University Of Technology Sydney
Sydney

Master of Science from Information Technology
05.2014

University Overview

University Of The East
Manila Philippines

Bachelor of Science from Information Technology
05.2010

University Overview

Skills

  • Excellent Interpersonal Skills
  • Customer Service
  • Vendor Management
  • Analytical Skills
  • Administration Skills
  • Report Writing
  • Strong Communication
  • Microsoft Office
  • Stakeholder Management
  • Eye For Detail
  • Excellent Written And Verbal Communication
  • Documenting
  • Powerpoint and Presentation
  • Relationship Development
  • Customer Engagement
  • Business Requirements
  • Documenting Requirements
  • Project Support
  • Business Support
  • Project Management
  • Time Management
  • Financial Management
  • Budgeting
  • Salesforce
  • Ticket Management
  • Highly Organized
  • Stakeholder Relations
  • Professional Manner
  • Organization And Prioritization Skills

Certification

  • Data Analysis in Spreadsheets (DATACAMP) Sep - 2020
  • Intermediate Spreadsheet (DATACAMP) Sep - 2020
  • Effective Communication (AIM) Feb - 2019
  • Microsoft Power BI Intermediate Level 2 (NEXACO) Jun - 2019
  • Analyzing and Visualizing Data with Microsoft Power BI Level 1 (NEXACO) May -2019
  • ITIL Foundation Certificate in IT Service Management (AXELOS) Aug - 2018
  • Managing Operations; Planing and Control (As Part of MBA )

Timeline

Technology Account Manager
PeopleScout
04.2023 - Current
Technical Account Manager
Code Worldwide
06.2021 - 03.2023
IT Administrator / Analyst
Alphacrucis College
04.2018 - Current
IT Support Analyst
Airliquide Healthcare Australia
06.2014 - 04.2018
Data Analyst
Williams Fashion Logistics
09.2012 - 01.2014
University Of Technology Sydney
MBA from Information Technology & International Business
University Of Technology Sydney
Master of Science from Information Technology
University Of The East
Bachelor of Science from Information Technology
Alex Darius