Open To Work
ALEX DAWE
Currumbin,Aus
Work Preference
Summary
Customer Service Representative experienced in managing inbound communications and delivering exceptional support. Maintained accuracy in data entry while fostering positive client interactions and collaborating with diverse teams to enhance service delivery. Utilized systems including AWS, AAspire, PDF24, Microsoft Teams, and MUFG for effective data management and communication.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Full time
Concentrix
03.2026 - Current
- Responded to inbound customer calls to address inquiries and provide assistance.
- Achieved key performance indicators within established deadlines to drive team success.
- Interacted with diverse customers daily to foster positive relationships and resolve issues.
- Facilitated communication between members and processing team to streamline operations.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse co-workers to achieve goals and resolve product and service-related issues.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions to elevate overall satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Enhanced customer satisfaction by effectively resolving problems with knowledgeable and friendly service.
Casual
Suzzane Grae
10.2025 - 03.2026
- Provided assistance to customers in a retail environment.
- Replenished merchandise on store shelves to maintain inventory levels.
- Point of sale
- Executed opening and closing procedures for the store.
- Restocking
- Point of Sales
- Opening/Closing
- Completed day-to-day duties accurately and efficiently.
Assistant Manager
Unicorn Valley Equestrian Centre
Panton Hill , Vic
08.2023 - 03.2025
- Coached individuals and groups to enhance skills and confidence.
- Administered medications accurately in compliance with safety protocols.
- Managed property care to ensure optimal conditions and maintenance standards.
- Created invoices efficiently to support financial operations.
- Scheduled meetings with parents to discuss student progress.
- Facilitated holiday programs for disabled or disadvantaged youth, promoting inclusion and engagement.
Store Associate
Farmers Fresh Market
Eltham , Vic
01.2022 - 12.2023
- Processed customer transactions efficiently, ensuring accurate cash management and sales recording.
- Organized and restocked inventory to maintain optimal store presentation and availability.
- Engaged with customers to address inquiries, providing helpful and timely assistance.
- Maintained cleanliness of store areas to uphold a welcoming shopping environment.
Caregiver
Home Instead Aged Care
Melbourne, Vic
01.2023 - 07.2023
- Provided transportation for clients to appointments and activities.
- Prepared nutritious meals tailored to client preferences.
- Assisted clients with personal hygiene and dressing routines.
- Engaged clients in companionship and organized outings for social interaction.
Casual
Chum Creek Trail Rides
01.2021 - 05.2022
- Guided riders on scenic trails, ensuring safety and enjoyment.
- Tacked up horses to prepare for rides efficiently.
- Liaised with clients and riders to understand preferences and enhance experiences.
- Served food and wine, promoting a welcoming atmosphere.
- Fed horses daily to maintain health and energy levels.
Volunteer
Riding for the Disabled. RDA. St Andrews.
01.2021 - 11.2021
- Riding Assistance and Horse Management
- Assisted riders with disabilities in mounting and dismounting horses.
- Led group activities to enhance social skills and confidence among participants.
- Coordinated volunteer schedules to ensure adequate support during riding sessions.
Stable hand
Coldstream Park Warmblood Stud
10.2020 - 10.2020
- Executed feed preparation and distribution for optimal nutrition.
- Maintained horse coat cleanliness and overall health through regular grooming.
- Groomed horses to enhance appearance and comfort.
- Exercised horses to promote fitness and well-being.
- Performed mucking out to ensure clean and safe environments.
Retail Assistant
Yarra Glen Stock Feed
01.2017 - 08.2017
- Cleaning and carrying orders to cars
- Stock maintenance and merchandising
- Customer Service, Sales and Product Recommendation
- Assisted customers with product selection and recommendations during busy retail hours.
- Managed inventory levels, ensuring products were stocked and organized on shelves.
- Collaborated with team members to maintain a clean and inviting store environment.
Education
Business Management - Equine
Marcus Oldman College
Geelong, VIC01-2020
Cert 3 & 4 - Equine Studies
Box Hill College of Tafe
Box Hill, VIC01-2019
VCE -
Eltham High School
Eltham, VIC01-2019
Some College (No Degree) - Certificate 1 Coaching
Riding For The Disabled
St AndrewsSkills
- Customer support
- Inbound call management
- Data entry
- Transaction management
- Point of sale operations
- Retail transactions
- Stocking and merchandising
- Sales strategies
- Customer engagement
- Inventory management
- POS operations
- Customer rapport
- Professional phone manners
- Stress management
- Problem-solving
- Remote communication
Certification
- Drivers License
- Current Working with Children Check
- First aid certificate
Timeline
Full time
Concentrix
03.2026 - Current
Casual
Suzzane Grae
10.2025 - 03.2026
Assistant Manager
Unicorn Valley Equestrian Centre
08.2023 - 03.2025
Caregiver
Home Instead Aged Care
01.2023 - 07.2023
Store Associate
Farmers Fresh Market
01.2022 - 12.2023
Casual
Chum Creek Trail Rides
01.2021 - 05.2022
Volunteer
Riding for the Disabled. RDA. St Andrews.
01.2021 - 11.2021
Stable hand
Coldstream Park Warmblood Stud
10.2020 - 10.2020
Retail Assistant
Yarra Glen Stock Feed
01.2017 - 08.2017
Business Management - Equine
Marcus Oldman College
Cert 3 & 4 - Equine Studies
Box Hill College of Tafe
VCE -
Eltham High School
Some College (No Degree) - Certificate 1 Coaching
Riding For The Disabled