Alex Delgado
Sydney
Summary
Accomplished Case Manager at EML, adept at strategic problem-solving and fostering stakeholder relationships. I have demonstrated leadership by enhancing portfolio hygiene and ensuring compliance tasks are met. Proficient in time management and communication skills. I have been recognized for collaborative strategies and a proactive approach to challenges.
Overview
12
12
years of professional experience
Work History
Case Manager
EML, Employers Mutual
08.2022 - Current
- Primary objective of assisting injured workers with physical and psychological injuries to return to work safely.
- Efficiently strategised with the management team to ensure a timely return to work within gateway timeframe recommendations.
- Strict adherence to Key Result Areas and legislative requirements
- Involvement in fortnightly, monthly and quarterly claims presentations to clients.
- Develop and maintenance of relationships with key stakeholders, eg- doctors, allied health professionals, rehabilitation providers, employers, brokers.
- Regularly assumed leadership responsibilities during team leader and technical specialist absences, maintaining workflow continuity and compliance standards.
- Working collaboratively with internal and external stakeholders to ensure safe and durable return to work for injured workers.
- Versatile and flexible case management strategies as needed based on evolving circumstances or new information.
- Proactively initiated and led projects to enhance portfolio hygiene across a team
Senior Pharmacy Assistant, Dispensary Technician
Barone Pharmacy
10.2013 - 10.2022
- Time management: assisting with customers while overseeing all
monthly invoices, processing clients' DRR accounts, and managing
stock, inventory, and prescription of PBS claims. - Specialised knowledge: understanding of community pharmaceuticals.
- Manages customer group accounts: home delivery, group home,
insurance claims and residential aged care facilities - Incident and hazard management: incident reporting, working with
centre management and security to ensure customer safety. - Communication skills: effectively communicates with Allied Health
professionals to meet the clients' needs. - Leadership skills: supervisors and manages a team. Allocates staff
duties to ensure that tasks are completed. - Privacy: maintains client privacy and confidentiality at all times.
Willingness to learn: currently with new technology to improve
productivity.
Education
Bachelor of Arts - Music
Australian Institute of Music
Sydney, NSWSkills
- Problem-solving
- Collaborative and independent strategising
- Time management
- Attention to detail
- Comprehensive computer skills
- Excellent communication skills
- Leadership and mentor experience
- Exceptional creative problem solving skills
- Trustworthy and accountable
- Accepts challenges with a can do attitude
Timeline
Case Manager
EML, Employers Mutual
08.2022 - Current
Senior Pharmacy Assistant, Dispensary Technician
Barone Pharmacy
10.2013 - 10.2022
Bachelor of Arts - Music
Australian Institute of Music
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