Alex Dennis

• Delivered comprehensive HR administrative support throughout employee lifecycle.
• Maintained accurate employment records, ensuring data integrity in HR systems.
• Developed and implemented process improvement initiatives to enhance operational efficiency.
• Managed onboarding processes for new hires, including contract preparation and compliance validation.
• Facilitated engaging induction sessions that effectively communicated company policies to new hires.
• Guided updates on HR policies and systems to ensure alignment with best practices.
• Assisted in recruitment efforts to attract top talent while adhering to employment law.
• Investigated breaches and client complaints related to employee performance or behavior.

• Resolved disputed electricity and water bills, ensuring satisfactory outcomes for customers and providers.
• Collaborated with customers, providers, and distributors to address metering issues and complaints.
• Assessed complaints comprehensively, delivering detailed outcome summaries to stakeholders.
• Provided actionable feedback to policy teams on systemic issues for process enhancements.
• Created tools and fact sheets to guide customers in resolving billing concerns.
• Advised customers on optimal rates and ensured accurate application of concession rebates and discounts.
• Partnered with retailers and customers to develop innovative solutions, including credits and discounts.

• Delivered educational resources on meter data, billing, and energy-related topics.
• Advised clients on real estate license applications and renewals.
• Supported inquiries regarding residential tenancies, rental bonds, and public health orders.
• Served as Subject Matter Expert for NSW Fair Trading processes, providing resources to colleagues.
• Guided customers through bond inquiries, including form lodging and online processes.
• Coordinated plumbing inspection bookings for Fair Trading inspectors and plumbers.
• Provided information on tenancy rights under Residential Tenancy Act in NSW.
• Advised stakeholders on disputes through Fair Trading NSW or NSW Civil and Administrative Tribunal.

• Delivered customer service via phone regarding billing inquiries and disputes.
• Assisted customers with service faults and water meter issues.
• Provided support for water restriction inquiries.
• Applied concession discounts based on customer eligibility.
• Facilitated connections to hardship team for payment plan options.
• Coordinated with billing department to establish direct debit arrangements.
• Collaborated with debt recovery team to set up customer payment plans.

• Educated stakeholders on compliance with time and wage record-keeping requirements.
• Conducted audits and site visits to verify alignment with modern awards and minimum wages.
• Provided templates, fact sheets, and resources for employers and employees.
• Developed policies to support LGBTIQA+ staff and employees with disabilities.
• Liaised with teams and contact centers to ensure consistent advice delivery.
• Assisted employers with award coverage, wages, penalties, and allowances.
• Collaborated with education and communication teams on guidelines and fact sheets for employers.
• Clarified entitlements under the Fair Work Act 2009 (Cth) and Fair Work Regulations 2009 (Cth).

Provided guidance on rental bond applications, disputes, and updates.

• Resolved inquiries through effective customer service.
• Advised tenants, landlords, and agents on disputing bond claims and application processes for NCAT.
• Collaborated with processing department to obtain updates on payments and claims.
• Directed customers to former Fair Trading NSW for bond lodging or claim processes.
• Informed clients about online options and Service NSW centre procedures for bond claims.

• Coordinated car rentals for customers and businesses, ensuring timely delivery.
• Resolved car rental issues and insurance bookings for stakeholders effectively.
• Supported branches in addressing customer inquiries to enhance service quality.
• Collaborated with corporate partners on optimizing booking management processes.
• Ensured compliance with Budget Rent-A-Car and corporate client policies.
• Streamlined booking processes for insurance clients to facilitate timely vehicle pickups within two hours.