Alex Gagliardi
Adelaide,Australia
Summary
Strategic and solutions-focused professional with extensive experience in complex case management, regulatory compliance, and stakeholder engagement across large-scale infrastructure and development projects. Skilled in navigating complex frameworks, improving customer experience, and driving continuous improvement initiatives. Proven ability to lead cross-functional teams, manage escalated issues with professionalism, and deliver high-quality outcomes under regulatory pressure. Adept at using technical platforms to streamline processes, support data integrity, and enhance service delivery across operational environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Development Services Officer
SA Water
06.2024 - Current
- Took ownership of highly complex, multi-stakeholder development cases, navigating intricate technical and regulatory challenges to deliver tailored water and wastewater service solutions. Applied strategic problem-solving and expert mediation to facilitate timely approvals and successful connections for major SA land developments.
- Led the resolution of high-level customer complaints, technical disputes, and ministerial or ombudsman inquiries with diplomacy and precision. Delivered timely, accurate outcomes that reinforced customer trust and upheld SA Water’s service standards across various escalation channels.
- Managed key development frameworks, including Main Upsizing and Cost Sharing Agreements, ensuring accurate identification, charging, and recovery of developer contributions. Maintained detailed financial records and performed reconciliations to support revenue integrity and cross-team transparency.
- Provided mentorship, coaching, and technical guidance to Development Services Officers, lifting team capability and confidence. Supported first-contact resolution, improved processing times, and consistently contributed to exceeding ESCOSA service delivery benchmarks.
- Collaborated with internal leaders and external stakeholders to enhance end-to-end development services. Championed process optimisation, data-driven decision-making, and customer-centric strategies, playing a key role in driving service excellence and innovation within SA Water.
Development Services Officer
SA Water
10.2022 - Current
- Led complex development applications across South Australia by delivering innovative and compliant water and wastewater service solutions that supported sustainable state growth and met regulatory standards.
- Built strong working relationships with developers, engineers, and government bodies, while delivering empathetic, timely, and tailored service—ensuring high satisfaction and consistent compliance with ESCOSA timelines.
- Reviewed developer site and final plans to ensure alignment with statutory requirements, facilitating efficient title creation, easement management, and service readiness within South Australia’s planning framework.
- Identified non-standard works, differentiated Greenfield and Infill developments, and accurately applied Augmentation Fees—ensuring fair, transparent billing and effective cost recovery.
- Supported ongoing service enhancement by improving internal documentation, contributing to process evaluations, and leveraging technical systems like IBM Maximo to strengthen case workflows and data integrity.
All Star Cheerleading Coach
Rebel 4orce Cheer
02.2019 - Current
- Coached multiple competitive cheerleading teams to National Grand Champion titles through strategic performance planning, technical training, and athlete development.
- Created tailored strength and conditioning programs that enhanced athletic performance, reduced injury risk, and supported long-term progression across varied skill levels and roles.
- Fostered a high-performance team environment focused on discipline, resilience, and emotional well-being, mentoring athletes through the mental and physical demands of elite competition.
- Managed all aspects of team operations including choreography, competition readiness, scheduling, travel coordination, and compliance with national regulations.
Building Consultant
Adelaide Building Consulting
09.2021 - 10.2022
- Managed the full lifecycle of house and land packages — from land acquisition and design consultation to construction oversight and key handover — ensuring a smooth, stress-free client journey.
- Provided tailored advice on floor plans, planning approvals, and customisation options, aligning each build with client expectations, budgets, and council regulations.
- Served as the central point of contact between clients, builders, developers, and internal teams, streamlining communication and resolving issues quickly to keep projects on track.
- Delivered strong sales results through trust-based relationship building, detailed product knowledge, and a consultative sales approach that prioritised customer satisfaction and retention.
Sales Representative - LPG Winter Contract
Origin Energy
03.2021 - 09.2021
- Consistently surpassed monthly LPG sales targets by identifying customer needs, offering tailored energy solutions, and maintaining a strong conversion rate across inbound and outbound channels.
- Built lasting relationships with residential and commercial clients through proactive communication, solution-based selling, and exceptional post-sale support, resulting in high customer retention and satisfaction.
- Demonstrated in-depth understanding of LPG products, safety standards, and regulatory requirements, ensuring accurate advice, safe installations, and full compliance with industry guidelines.
- Leveraged CRM systems and data-driven tools to track leads, follow up on opportunities, and streamline quoting and onboarding processes, contributing to faster turnaround times and improved customer experiences.
Skills
- Infrastructure Planning & Development
- Complex Case Management & Technical Problem Solving
- Stakeholder Engagement & Customer Escalation Resolution
- Regulatory Compliance & Framework Administration
- Team Leadership, Coaching & Development
- Process Improvement & Strategic Collaboration
Certification
- First Aid + CPR
- Working With Children Clearance
Timeline
Senior Development Services Officer
SA Water
06.2024 - Current
Development Services Officer
SA Water
10.2022 - Current
Building Consultant
Adelaide Building Consulting
09.2021 - 10.2022
Sales Representative - LPG Winter Contract
Origin Energy
03.2021 - 09.2021
All Star Cheerleading Coach
Rebel 4orce Cheer
02.2019 - Current
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