Summary
Overview
Work History
Education
Skills
Community Endeavours
References
Timeline
Generic

Alex Gannon

Summary

I'm someone who's passionate about making a difference, both in my professional roles and in my community involvement. Whether it's supervising high school boarding houses or organizing inclusive disco events for young people with disabilities, I bring my whole self to every project. I thrive in dynamic environments where creativity, empathy, and teamwork are key, and I'm always eager to contribute to something meaningful.

Overview

2
2
years of professional experience

Work History

Boarding House Supervisor

Stuartholme School
10.2023 - Current
  • Supervision and Management: Oversee the daily operations of the boarding house at an all-girls high school, ensuring the safety, well-being, and discipline of high school-aged students.
  • Student Support: Provide guidance and support to students, fostering a positive and inclusive living environment.
  • Administrative Duties: Manage schedules, coordinate activities, and handle administrative tasks such as record-keeping and reporting.
  • Communication: Act as a liaison between students, parents, and school administration to address concerns and provide updates on student progress.
  • Emergency Response: Respond to emergencies and incidents, implementing school policies and procedures to ensure student safety.
  • Mentorship: Offer mentorship and support for students' academic and personal development, promoting a balanced and healthy lifestyle.
  • Program Development: Develop and implement programs that support the unique needs and interests of high school-aged girls, encouraging personal growth and community engagement.

Call Centre Customer Service Provider

Personalised Plates Queensland
03.2023 - 12.2023
  • Customer Assistance: Provided exceptional customer service via phone, email, and chat, addressing inquiries and resolving issues related to personalized license plates.
  • Order Processing: Handled order placements, modifications, and cancellations, ensuring accuracy and customer satisfaction.
  • Problem-Solving: Resolved customer complaints and concerns efficiently, maintaining a high level of customer satisfaction.
  • Communication: Communicated effectively with customers, explaining policies, procedures, and product details clearly and concisely.
  • Collaboration with Government Agencies: Worked in conjunction with the Queensland Department of Transport and Main Roads to ensure compliance with regulations and policies.
  • Team Collaboration: Worked collaboratively with team members and other departments to improve service delivery and achieve company objectives.
  • Data Management: Maintained accurate customer records and updated information in the system, ensuring data integrity and confidentiality.

Tertiary Educator

TAFE Queensland
03.2022 - 03.2023
  • Teaching: Delivered in-class instruction across various subjects, engaging students with diverse learning methods and interactive activities.
  • Lesson Planning: Developed comprehensive lesson plans tailored to curriculum requirements and student needs.
  • Student Assessment: Designed and administered assessments to evaluate student progress and understanding, providing constructive feedback to support their academic growth.
  • Curriculum Development: Contributed to curriculum development, ensuring materials met educational standards and effectively addressed learning objectives.
  • Student Support: Offered academic support and guidance to students, fostering a positive and inclusive learning environment.

Education

Certificate IV New Small Business -

TAFE Queensland
11.2017

Certificate III Floristry -

TAFE Queensland
11.2015

St Michael's College
11.2011

Skills

  • Leadership and Supervisory Skills
  • Customer Service Excellence
  • Communication and Interpersonal Abilities
  • Empathetic Communication
  • Organizational and Administrative Proficiency

Community Endeavours

Rotary Youth Leadership Camp Coordinator

Rotary Youth Leadership Camps offer a transformative seven-day residential experience designed for recent high school graduates, empowering them with essential life skills as they embark on the next chapter of their journey.


Big Night Out Convenor

Directed and managed inclusive disco events catering specifically to young people with disabilities as the convenor of Big Night Out in Brisbane. Orchestrated all aspects of event planning and execution, fostering social connections and community engagement while ensuring a welcoming and enjoyable experience for attendees of all abilities.

References

Claire Lawler - Stuartholme School

0404370310

clawler@stuartholme.com


Aimee McGregor - Personalised Plates Queensland

0400120525

aimee.mcgregor@ppq.com.au


Timeline

Boarding House Supervisor

Stuartholme School
10.2023 - Current

Call Centre Customer Service Provider

Personalised Plates Queensland
03.2023 - 12.2023

Tertiary Educator

TAFE Queensland
03.2022 - 03.2023

Certificate IV New Small Business -

TAFE Queensland

Certificate III Floristry -

TAFE Queensland

St Michael's College

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Alex Gannon