Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ALEX GROTH

WODONGA,VIC

Summary

Dynamic Store Manager at Telstra Corporation with a proven track record in driving sales performance and enhancing customer experiences. A passionate strategic seller and compelling team leader, I excel in analyzing data to identify trends and implementing effective solutions. Committed to fostering positive relationships and motivating teams to exceed targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Manager

Telstra Corporation
Wodonga, VIC
07.2021 - Current
  • Analyzed KPI data to identify trends in customer behaviour and developed plans accordingly.
  • Managed daily operations of sales department, including supervision of staff members.
  • Created and managed relationships with businesses and companies to maximise business goals.
  • Investigated customer complaints, identified root causes, and implemented corrective actions in line with business standards.
  • Analyzed customer feedback data to successfully identify, and then improve, areas that were falling behind.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Developed and implemented strategies to increase sales performance.
  • Established standards of excellence in customer service, product knowledge, and communication skills.
  • Created incentive programs to motivate employees to reach their targets and highlighted areas to improve in the sales process.
  • Developed strategies to improve customer experience.
  • Maintained accurate inventory records and monitored stock levels.
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.

Education

Graduation and Completion of HSC -

McCarthy Catholic College
Tamworth, NSW

Skills

  • Compelling team leader
  • Passionate Strategic Seller
  • Excellent interpersonal service
  • Driven task completer
  • Ability to strive under feedback
  • Active listener and eagerness to learn
  • Target focused
  • Friendly persona and need for positive relationships with stake holders

Accomplishments

  • Awarded top Telstra Sales Consultant twice for Victoria and Tasmania
  • Apple Store Representative 2023

Certification

  • Working With Children's Check
  • Police Check

Timeline

Store Manager

Telstra Corporation
07.2021 - Current

Graduation and Completion of HSC -

McCarthy Catholic College

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ALEX GROTH