Alex Hamilton

• Increased sales by building strong customer relationships and providing excellent service.
• Boosted store revenue through upselling and cross-selling techniques.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Running of the day on Store Manager’s rostered days off and any leave periods
• Weekly visual merchandising changes
• Handling and completing large incoming and outgoing stock transfers with accuracy

• Money handling and other financial responsibilities for the venue including banking, nightly cash up, and weekly invoicing
• Conducting and scheduling training sessions for staff, covering both product and practical knowledge
• Managing monthly stocktakes with accuracy
• Maintaining a high level of customer service in an extremely fast paced environment

Flight Centre was a journey on a career change that was unfortunately cut short due to the shut down of travel in early 2020. Until this time I was also a part of the 'Young Guns' training course created for a select few to streamline their progression in to leadership.

However, the 9 months brought invaluable experience across many areas including, but not limited to;

• Extensive and fast paced training on multiple systems and product offerings.
• Maintaining a high level of customer service in both face to face, phone and email consultations
• Building customer relationships with a wide variety of clients to secure repeat and referral business
• A tolerance to high pressure situations and adapting rapidly while working with changing conditions during the pandemic

• Increased event bookings by developing and maintaining strong relationships with clients and vendors.
• Created effective employee schedules that maintained appropriate coverage throughout service periods, while keeping in line with labor targets
• Recruited, hired and trained staff on venue practices, customer service standards and productivity strategies
• Conducted performance reviews
• Demonstrated genuine hospitality while greeting and establishing rapport with guests