Alex hart
Mascot
Summary
Dedicated hospitality professional with a strong passion for delivering exceptional guest experiences. Proven ability to manage operations efficiently, build positive relationships with guests and colleagues, and exceed customer service expectations. Skilled at multitasking in fast-paced environments, with a focus on quality, attention to detail, and problem-solving. Committed to enhancing guest satisfaction and contributing to a team-oriented atmosphere.
Overview
5
5
years of professional experience
Work History
Lounge Attendant
Qantas Airways
09.2024 - Current
- Maintained cleanliness and organization within lounge area to enhance guest experience.
- Assisted guests in navigating services, ensuring comfort and satisfaction throughout their stay.
- Monitored inventory levels of beverages and snacks, facilitating timely restocking for guests.
- Collaborated with team members to improve service efficiency during peak hours of operation.
- Received training in both bartender and barista duties, working several shifts
CUSTOMER SUPPORT REPRESENTATIVE
Cloud pay
09.2023 - 07.2023
- Manage large influx of phone calls and emails from nation-wide client base
- Building and Maintaining Relationships with clients
- Provide Accurate Answers and solutions to customer queries
- Report and resolve Issues to the Head Office
- Successfully diffusing conflict
- Meeting Sales Targets and KPI’s
- Keep records of customer complaints and and interactions
- Bring in positive feedback and reviews for the company
FOOD & BEVERAGE ATTENDANT
Rydges Hotel
04.2022 - 01.2023
- Greet and seat guests in a friendly and professional manner
- Serve food and beverages promptly and efficiently
- Ensure that dining areas are clean and well-maintained
- Handle guest inquiries and complaints in a courteous and professional manner
- Work closely with kitchen and bar staff to ensure timely and accurate order delivery
- Assist with set up special events and functions as needed.
- Maintain a positive and professional attitude at all times.
TEAM MEMBER
Burger Urge
10.2020 - 03.2022
- Greeting customers and taking their orders in a timely and friendly manner.
- Handling cash and card transactions
- Maintaining cleanliness and hygiene in kitchen and dining area
- Food preparation, cooking orders and restocking ingredients
- Communicating effectively with all team members to ensure timely and accurate order delivery
Education
Palmerston College 7-12 Campus
Driver, Northern TerritorySkills
- Excellent Time Management
- Organized
- Problem Solving
- Attention to detail
- Customer Service
- Administrative Coordination
- Excellent Communication
- MS Excel, Word
- Relationship Building
Timeline
Lounge Attendant
Qantas Airways
09.2024 - Current
CUSTOMER SUPPORT REPRESENTATIVE
Cloud pay
09.2023 - 07.2023
FOOD & BEVERAGE ATTENDANT
Rydges Hotel
04.2022 - 01.2023
TEAM MEMBER
Burger Urge
10.2020 - 03.2022
Palmerston College 7-12 Campus