Alex Hayden
Nirimba
Summary
Accomplished Store manager/ Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
Work History
ASSISTANT STORE MANAGER
First Choice Liqour Market Maroochydore
07.2023 - Current
- Lead and management of 15 team members
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
STORE MANAGER
BWS Brook Drive, Arana Hills, Aerodrome Road, Cotton Tree
02.2020 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
NIGHT-FILL MANAGER
WOOLWORTHS NOOSAVILLE
06.2019 - 01.2020
- Be an active member & lead a team of 15 staff
- Receive & organize 15+ pallets of stock daily
- Liaise with other management to ensure adequate stock levels & smooth running of the store
- Build displays to attract consumer attention
- Replenish shelves with a carton rate of 60 per hour
- Motivated self-starter able to spark interest & take initiative
- Improved store operations, increasing top line sales and reducing costs
- Skilled problem solver & multi-tasker.
NIGHT-FILL MANAGER
WOOLWORTHS KIN KORA
11.2018 - 06.2019
- Be an active member & lead a team of 19 staff
- Receive & organize 10+ pallets of stock daily
- Liaise with other management to ensure adequate stock levels & smooth running of the store
- Build displays to attract consumer attention
- Replenish shelves with a carton rate of 60 per hour
- Motivated self-starter able to spark interest & take initiative
- Improved store operations, increasing top line sales and reducing costs
- Skilled problem solver & multi-tasker.
DUTY MANAGER
DAN MURPHYS KAWANA WATERS
10.2010 - 11.2018
- Build & maintain rapport with local wine & beer representatives
- Build rapport with & make regular sales to many local Tavern owners
- Determined customer needs be asking relevant questions and actively listening to responses
- Delivering excellent customer service & handling complaints with professionalism in a calm & timely manner
- De-escalating situations involving intoxicated customers whilst ensuring the safety of myself, staff & other customers
- Inventory management
- Management of accounts payable for an organization of 30+ personnel & respond to inquiries regarding payroll & timekeeping
- Communicate with management of the Kawana Waters Tavern for stock exchanges & liquor licensing training
- Communication with management & team members during intensely busy times of the year, example: Christmas week.
Skills
- ▪ RSA
▪ Open Drivers License
▪ Walker Stacker & Pallet Jack Certificates
▪ HR Forklift Certified - Multitasking and Organization
- Customer Relations
- Store operations
- Store displays
- Staff Management
- Sales expertise
References
Available on request
Timeline
ASSISTANT STORE MANAGER
First Choice Liqour Market Maroochydore
07.2023 - Current
STORE MANAGER
BWS Brook Drive, Arana Hills, Aerodrome Road, Cotton Tree
02.2020 - 06.2023
NIGHT-FILL MANAGER
WOOLWORTHS NOOSAVILLE
06.2019 - 01.2020
NIGHT-FILL MANAGER
WOOLWORTHS KIN KORA
11.2018 - 06.2019
DUTY MANAGER
DAN MURPHYS KAWANA WATERS
10.2010 - 11.2018
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