Summary
Overview
Work History
Education
Skills
References
Timeline
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Alex Henderson

23 William Tester Drive, Cliftleigh,NSW

Summary

Experienced Retail Manager with 11 years of experience in customer facing roles, with strengths in customer service, team leading, support and training as well as an eager drive to learn and further my knowledge. Education in Fashion Design, Retail Services and currently studying a Diploma of Fashion Business through FBI Fashion College. Looking to further my experience and contribute my passion and drive within the Fashion Business Industry.

Overview

10
10
years of professional experience

Work History

Dog Walker

KARE Kanine
02.2022 - Current
  • Independently care for animals and assist in training where required
  • Supervise staff and act as Point of Contact during care
  • Assist with hiring and training new staff members as well as monitoring performance
  • Provide professional and confident handling of animals and interacting with guests when servicing Weddings
  • Source, Analyse and Produce new treat concepts
  • Liaise with new and existing clients to ensure standard of customer satisfaction is kept and relay any customer feedback or concerns
  • Assist with rostering duties and ensure a cohesive workflow is maintained

Store Mananger

Sportsgirl
11.2021 - 02.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe and positive environment for customers and employees.
  • Coordinated inventory levels, cash operating, and store opening and closing procedures.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly, genuinely and professionally to maintain and create positive in-store experiences and relationships.
  • Established a positive store culture through open communication, employee involvement, and recognition of achievements.
  • Managed onboarding and training for new employees ensuring a successful and confident transition into their new role.
  • Completed monthly rostering according to forecasted in-store demand.
  • Assisted in the set up and opening of a new store.

Assistant Store Manager

Sportsgirl
03.2020 - 02.2021
  • Monitor weekly sales budgets, identifying areas for opportunity and improvement
  • Assist the Sales Manager with monthly staff feedback and coaching
  • Developed strong relationships with customers, creating a positive store environment.
  • Ensure excellent visual merchandising standards are maintained and independently merchandise displays according to company guidelines and in store product performance
  • Coordinate tasks and incentives for the team to achieve store objectives
  • Providing prompt and genuine resolution of any customer queries or complaints.
  • Built positive working relationships with staff acting as a secondary source for employee support

Sales Assistant

Sportsgirl
06.2019 - 03.2020
  • Provided excellent customer service including fitting room styling, sourcing of products and product demonstrations to customers
  • Acted as Store Supervisor in the absence of Store Manager and Assistant Manager
  • Ensured excellent visual merchandising standards are maintained
  • Prompt resolution of any customer queries or complaints.

Sales Team Member

Toyriffic
06.2014 - 02.2019

Education

Diploma of Fashion Business -

FBI Fashion College
Sydney, NSW

Maitland Grossmann High School
East Maitland, NSW
2016

Certificate III in Design Fundamentals -

Whitehouse Institue of Design
Sydney, NSW
2016

Skills

  • Adaptability
  • Excellent communication skills with a focus on active listening
  • Strong leadership and management skills
  • Organized with a high attention to detail
  • Confident Interpersonal skills
  • Problem-Solving skills with an emphasis on critical thinking
  • Genuine and companionate customer service skills
  • Ability to manage multiple priorities

References

  • Laura Throsby | Careers Coordinator FBI Fashion College Pty Ltd | 02 9566 2020 | careersagency@fbifashioncollege.com.au
  • Millie Buck | Owner | KARE Kanine | 0422209465 | hello@karekanine.com
  • Sarah Yule | Previous Store Manager | Sportsgirl | 0479111832 | sarahcurtis94@hotmail.com

Timeline

Dog Walker

KARE Kanine
02.2022 - Current

Store Mananger

Sportsgirl
11.2021 - 02.2022

Assistant Store Manager

Sportsgirl
03.2020 - 02.2021

Sales Assistant

Sportsgirl
06.2019 - 03.2020

Sales Team Member

Toyriffic
06.2014 - 02.2019

Diploma of Fashion Business -

FBI Fashion College

Maitland Grossmann High School

Certificate III in Design Fundamentals -

Whitehouse Institue of Design

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Alex Henderson