Alex Hill

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Respectfully enforced both Building and Owners' Corporation rules to long and short term residents - written up detailed incident reports.
• Saw-through back-end projects to keep operations running smoothly.
• Diagnosed and mitigated damage caused by leaks and other issues with guidance.

While still being a cafe, MCEC is a completely different environment to any other place I've worked. Rather than being off a main street, or inside a shopping centre it's clientele are predominantly clients of the company and delegates/ attendees from onsite events - as well as staff from our offices. As a result, presentation and quality of products and service are imperative. My role as a barista here also differed from other cafes, as I would also diagnose issues and fix/ re-calibrate coffee machines, grinders, and a wine dispensing machine.

Working with Starbucks I built skills such as stocktake, upselling merchandise, and using product knowledge to assist customers deciding on a non-negotiable part of their day. Starbucks is a company known professionally for its customer interactions, which paired with my already amicable nature and previous experience prepares me for every situation I encountered here.

Working at Spudbar simultaneously to Donut King not only reinforces the skills I use for both such as customer service and end of day tasks like cleaning, but also has given me a better sense of time management.

My duties exclusive to Spudbar were food preparation and operating ovens.

Working at Donut King, I developed a good work ethic, and learnt how to maintain a professional demeanour under pressure and in the face of a difficult customer, as well as take on the responsibility of managerial tasks and representing the store.