Alex Hughes
Coffs Harbour
Summary
Confident and capable professional with a strong background in customer service, beauty therapy, and administrative operations. Over 4 years of experience as a laser, skin, and body technician, combined with current admin and cash-handling duties in a high-volume hospitality setting. Passionate about progressing into leadership roles, with a Cert III in Leadership & Management and a proven ability to manage workflows, deliver high-quality service, and support daily operations. Seeking a casual administrative or supervisory role where I can contribute my skills, energy, and future growth potential.
Overview
10
10
years of professional experience
Work History
Administration and Bar Attendant
The Pier Hotel
08.2024 - Current
- Responsible for data entry of daily financial takings and reporting
- Count and reconcile safe and perform daily banking
- Ensure procedures are followed for smooth daily pub operations
- Provide customer service in bar and gaming areas including pokies
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID and verified patrons were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Laser, Skin and Body Technician
SILK Laser Clinics
09.2020 - 01.2025
- Delivered advanced aesthetic treatments including laser hair removal, pigmentation and vascular removal, skin needling, and chemical peels
- Operated and maintained Candela laser machines and CoolSculpt fat freezing equipment
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimising the use of available time slots while minimising wait times for clients.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Contributed significantly towards boosting the salon's reputation by consistently receiving positive feedback from clients on provided services.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Retained a loyal clientele base through personalised follow-up communications and consistent delivery of exceptional services.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Conducted comprehensive consultations prior to treatment sessions, addressing concerns and expectations accordingly.
- Mentored new technicians in proper procedures, equipment usage, and client interaction skills to ensure consistent service quality across the team.
- Enhanced client satisfaction by providing personalised laser hair reduction treatments according to individual needs.
- Continuously monitored treatment progress with detailed documentation for accurate assessment of each session''s effectiveness towards overall goals.
- Educated clients on the benefits of laser hair reduction, leading to increased bookings and referrals.
Administration Officer
MAP Training/Dickens Assessment and Training Services (DATS)
03.2017 - 04.2020
- Strong communication and interpersonal skills, verbal and written; demonstrated ability to communicate effectively with people at all levels both internal and external to the organisation
- Accounts – payment reports, invoice reports, petty cash, etc.
- Managing daily confirmation and preparation for training schedules and appointments
- Booking Accommodation and equipment where necessary
- Thorough and detailed checking and filing of necessary documentation for the operation and audit of a Registered Training Organisation
- Proactive scheduling and collation of client requirements
- Filing, scanning and uploading of documents
- Maintain Student Database Administration, Spreadsheets and Reports
- Greeting customers in a professional manner
Administration Trainee
Novaskill, Coffs Harbour
11.2015 - 11.2016
- Daily confirmation and preparation for training schedules and appointments
- Thorough and detailed checking and filing of necessary documentation for the operation and audit of a Registered Training Organisation
- Strong communication and interpersonal skills, verbal and written; demonstrated ability to communicate effectively with people at all levels both internal and external to the organisation.
- Proactive scheduling and collation of client requirements, including learner guides and training plans
- Carrying administrative duties; Front desk reception, prepare Purchase Orders and invoices, filing, scanning uploading
- Database Administration, Spreadsheets/Reports
- Greeting customers in a professional manner
Education
CERTIFICATE III - Leadership And Management
LMA
ONLINE02-2023
Diploma - Beauty Therapy
TAFE NSW
NSW07-2021
Certificate III - Business
NOVASKILL
Coffs Harbour01.2016
Skills
- Professionalism and ethics
- Administrative support & data entry
- Leadership & team support
- Safety protocols adherence
- Laser hair reduction expertise
- Adaptable to new technologies
- Advanced laser technology
- POS, money handling, and daily banking
- Stock ordering & inventory control
- Beauty equipment handling & machine maintenance
- Time management & multitasking
Timeline
Administration and Bar Attendant
The Pier Hotel
08.2024 - Current
Laser, Skin and Body Technician
SILK Laser Clinics
09.2020 - 01.2025
Administration Officer
MAP Training/Dickens Assessment and Training Services (DATS)
03.2017 - 04.2020
Administration Trainee
Novaskill, Coffs Harbour
11.2015 - 11.2016
CERTIFICATE III - Leadership And Management
LMA
Diploma - Beauty Therapy
TAFE NSW
Certificate III - Business
NOVASKILL
Similar Profiles
Satendra Singh ChauhanSatendra Singh Chauhan
Chef at The Pier HotelChef at The Pier Hotel
Flynn ChauncyFlynn Chauncy
Bar Tender at The Pier HotelBar Tender at The Pier Hotel
Demi Jade GullyDemi Jade Gully
Gaming Manager at The Pier HotelGaming Manager at The Pier Hotel
Rex FairbrotherRex Fairbrother
Water Cart Operator at Bass Construction Services and Plant Hire.Water Cart Operator at Bass Construction Services and Plant Hire.
Charlie WhiteCharlie White
Remote Sales at AmplifyRemote Sales at Amplify