Summary
Overview
Work History
Education
Skills
Awardscertificates
Timeline
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Alex Hussey

Melbourne,VIC

Summary

With a background as a server and bartender in the hospitality industry, I have honed my interpersonal skills and ability to work effectively in teams. This experience has taught me how to adapt to different customer interactions and provide excellent service by understanding and anticipating their needs. My people-oriented approach and genuine connection with others make me an asset in any customer-focused role. I thrive in fast-paced environments that challenge me to learn quickly and communicate effectively. My problem-solving abilities and commitment to staying abreast of industry trends drive my contribution to any team. I am enthusiastic about the opportunity to apply my skills and interests to make a meaningful impact in any organization, supporting the mission to deliver superior customer service and assist individuals in achieving their health and wellness objectives. As a dependable server, I have gained a successful track record of providing fast, high-quality customer service to guests in restaurant settings. I am adaptable, with expertise in personnel development, team collaboration, and resolving customer, waitstaff, and management issues.

Overview

3
3
years of professional experience

Work History

Server/Bartender

The Canadian Golf Club
04.2024 - 07.2025
  • Excellent Communication Skills: Ability to articulate menu items and answer guests' questions clearly
  • Attentive and Observant: Quickly noticing and responding to guests' needs and preferences
  • Problem Solving: Addressing and resolving any guest concerns or complaints promptly
  • Calm Under Pressure: Maintaining composure and efficiency during busy periods or challenging situations
  • Guest Interaction: Providing welcoming and engaging experience for guests
  • Drink Preparation and Service: Crafting variety of beverages, from classic cocktails to custom requests
  • Ability to multitask at different tables at the same time.
  • Upsell high-profit items to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and alcohol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.

Social Media Marketing Intern

ITP Sport
05.2023 - 08.2023
  • Contributed to the company's online presence and digital marketing initiatives
  • Developed and implemented effective social media strategies to enhance brand visibility and engagement in the company
  • Responsibilities included content creation, trend analysis, analytics and reporting, and community engagement.
  • Developed content ideas for Instagram, Facebook, and other platforms based on specific target demographics
  • Researched marketing opportunities, content ideas, and community management best practices for social media
  • Drove user engagement and supported customer service by replying to comments and monitoring responses.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Server

The Keg
08.2022 - 01.2023
  • Upsold high-profit items to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

BBA - Business

Trent University
Peterborough, Ontario
04.2025

Skills

  • Excellent organizational skills and attention to detail
  • Time-management skills and ability to work under pressure
  • Problem-solving skills and diplomacy
  • Strong communication, teamwork, and negotiation skills
  • Strong customer service skills
  • Strong multitasking skills
  • Point-of-sale system
  • Quick Learner
  • Cash register operation
  • Hardworking
  • Able to lift items over 50 pounds
  • Table Bussing

Awardscertificates

  • Hubspot Social Media Marketing Certificate
  • SmartServe Certified

Timeline

Server/Bartender

The Canadian Golf Club
04.2024 - 07.2025

Social Media Marketing Intern

ITP Sport
05.2023 - 08.2023

Server

The Keg
08.2022 - 01.2023

BBA - Business

Trent University

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Alex Hussey