Alex Hwang
Homebush,NSW
Summary
Dedicated professional with a proven track record in government roles, adept at fostering strong relationships with businesses while navigating complex regulatory landscapes. Skilled in conflict resolution and customer service, consistently delivering efficient solutions to meet diverse needs.
Overview
7
7
years of professional experience
Work History
Venue Programs Supervisor
Sydney Olympic Park Archery Centre
07.2021 - Current
- Overseeing daily operations to ensure delivery of high quality programs
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Proved successful working within tight deadlines and fast-paced working environment.
Service Centre Officer
HealthShare NSW
07.2022 - 01.2024
- Communicated effectively with patients, providing clear and concise information regarding policies and eligibility for subsidies.
- Maintained effective team communication in high-pressure environments
- Managed patient inquiries and concerns, ensuring prompt resolution and satisfaction of customer needs.
COVID-19 Venue Risk Assessor
NSW Ministry of Health Venue Management Team (VMT) - Public Health Response Branch (PHRB)
08.2021 - 02.2022
- Worked closely with business owners to identify and mitigate COVID transmission in workplaces
- Preparing and gathering information from venues to provide risk assessments and management guidelines during COVID Pandemic
- Provided guidance to junior staff members on best practices for data collection and analysis, fostering a supportive and collaborative work environment.
- Produced reports with detailed valuations.
Wine Advisor
Cellarmasters
10.2016 - 04.2017
- Actively listening to customer's requests, providing advice and recommendations for new products
- Developed team communications skills for meetings and trainings
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree - Early Childhood Education
University of Sydney
Sydney, NSWSkills
- Risk analysis
- Decision-making
- Problem solving
- Data analysis
- Team building
- Accountabilities
- Conflict Resolution
- Customer Service
Languages
Korean
Native or Bilingual
Timeline
Service Centre Officer
HealthShare NSW
07.2022 - 01.2024
COVID-19 Venue Risk Assessor
NSW Ministry of Health Venue Management Team (VMT) - Public Health Response Branch (PHRB)
08.2021 - 02.2022
Venue Programs Supervisor
Sydney Olympic Park Archery Centre
07.2021 - Current
Wine Advisor
Cellarmasters
10.2016 - 04.2017
No Degree - Early Childhood Education
University of Sydney
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