Alex Johnstone
Warrnambool,VIC
Summary
People-person who loves creating a welcoming atmosphere and giving great service, Demonstrating patience and professionalism to deliver excellent customer satisfaction and retention. While resolving issues before escalation, and consistently meets established goals and objectives.
Overview
5
5
years of professional experience
Work History
Salesperson
Harvey Norman Computers
2023.06 - Current
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Ensuring all customers needs are met and fulfilled while also engaging in social conversation to create a pleasant and easy shopping experience
- Utilizing the Microsoft suit and POS system
Salesperson
Harvey Norman Furniture
2021.09 - 2023.05
- Building a close rapport with customer throughout the sales transaction and helping with any post sale issues
- Enhanced product knowledge by attending training sessions
- Assisted the warehouse team with furniture delivery's, pre assembling product prior to delivery and post delivery issues
FOH Manager
Tilly Divine
2021.02 - 2021.09
- Reducing employee turnover by building strong relationships with the staff and creating a positive workplace
- Worked closely with the Manager to optimise coverage during peak trading hours
- Assisted the BOH staff and kitchen when needed to assure all food was of professional standard and on time
Cafe Worker
Tilly Divine
2020.07 - 2021.02
- Morning preparations to ensure we had stock available and the facility was of high standard
- Assisting the FOH manager in ensuring all areas were being competed in a timely and professional matter
- Establishing relationships with customers to drive more revenue through regulars
Barista Shift Manager
Panini's Cafe
2019.12 - 2020.05
- Effectively resolved conflicts between team members, promoting an inclusive workplace where everyone felt valued and heard.
- Managed inventory levels effectively to reduce waste while ensuring adequate stock for daily operations.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Barista
Panini's Cafe
2018.11 - 2019.12
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisting in other areas of the café as needed, including food preparation or table service when required.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Year 12 VCE - Business Management
Cobden Technical School
Cobden, Australia12.2018
Skills
- Customer Engagement
- Opening and closing duties
- Complaint Handling
- Problem Solving
- Efficiency in POS/Microsoft Suite
- Up-selling
Timeline
Salesperson
Harvey Norman Computers
2023.06 - Current
Salesperson
Harvey Norman Furniture
2021.09 - 2023.05
FOH Manager
Tilly Divine
2021.02 - 2021.09
Cafe Worker
Tilly Divine
2020.07 - 2021.02
Barista Shift Manager
Panini's Cafe
2019.12 - 2020.05
Barista
Panini's Cafe
2018.11 - 2019.12
Year 12 VCE - Business Management
Cobden Technical School
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