Alex Junge
Project Manager
Woy Woy,NSW
Summary
Hardworking, creative thinking Project Manager with three years of experience controlling all stages of projects from inception through monitoring and closing. A customer focused approach to project management enables Alex to build relationships with clients to ensure positive outcomes. Alex learns quickly and work well in fast-paced, ever-changing environments - always eager to learn new approaches, whilst offering fresh, new opinions.
Overview
8
8
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Project Manager
Macquarie Telecom
Sydney, NSW
06.2019 - Current
- Identified plans and resources required to meet project goals and objectives.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Served as technical liaison, supporting engineering, management, procurement, sales, quality assurance and supply base.
- Fostered relationships with vendors to promote positive working relationships.
- Personal NPS Score of 90+
Provisioning Consultant
Macquarie Telecom
Sydney, NSW
04.2018 - 06.2019
- Managed carrier installations to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning carrier orders
- Liaised with vendors to install telecommunications services and equipment.
- Liaised between departments to facilitate communication and keep appropriate parties updated on provisioning developments.
- 90% on time delivery rate across all orders.
HUB 2IC/CSP
Macquarie Telecom
Sydney, NSW
04.2015 - 04.2018
- Handled day-to-day customer contact via phone and emails - Managing over 100 calls per day, plus email interactions with clients and vendors.
- Provided primary customer support to internal contacts and non-technical external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Education
Bachelor of Arts - Business
02.2011 - 11.2014
Skills
- Analytical and Critical Thinking
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
- Interpersonal Communication
- Planning and Coordination
- Teamwork and Collaboration
- Issue Resolution
- Building Customer Trust and Loyalty
- Prince2 Methodology
Accomplishments
- Migrated Blooms the Chemist's 150+ sites to a new SDWAN network infrastructure in 6 months with zero impact to store operations.
- Ported TAL's 15,000+ numbers from a VoIP technology to a cloud based solution, whilst migrating all their carrier services to an upgraded High Availability (HA) SDWAN network across all their Australian locations.
- Transitioned Storage King's 160+ Australian and New Zealand sites onto a robust SDWAN network. This was completed within 5 months, and on budget.
- I migrated Metal Manufacturer's 500+ Australian sites to an NBN and SDWAN network, complete with the porting of all numbers for all sites within 6 months. MML are now considered a champion customer for Macquarie Telecom, who actively participate in bringing new business into the company.
Certification
Prince2 Practitioner, PEOPLECERT
November 2019
Timeline
Project Manager - Macquarie Telecom
06.2019 - Current
Provisioning Consultant - Macquarie Telecom
04.2018 - 06.2019
HUB 2IC/CSP - Macquarie Telecom
04.2015 - 04.2018
University of Newcastle - Bachelor of Arts, Business
02.2011 - 11.2014
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