Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Keung

Sunnybank,QLD

Summary

Responsible and ambitious university graduate with excellent time management. The envisioning capability has significantly improved throughout the years. Posses proven communication skills and a strong work ethic that will aid your company in meeting its milestone. Innovative marketing executive building client-customized marketing campaigns with statistical success and ingenuity. Detailed marketing technologist, utilizing software to drive website traffic and increase brand engagement. Creative online product promoter, developing social media content aligned with brand image and target audience.

Overview

7
7
years of professional experience

Work History

Sales Consultant

Telstra
10.2023 - 06.2024
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Marketing Executive

IGA Supermarket / Fresco Supermarket
12.2021 - 02.2022
  • Catering social media content to suit various platforms' audience groups e.g., Facebook, Instagram, and TikTok, for scheduled campaign content planning.
  • Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.
  • Collaborated with team members to help expand marketing channels.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Performed market analysis and researched the latest trends.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Responded to email and social media messages according to prescribed policies.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Created content with SEO keywords drawn from Google Analytics.
  • Contacted and organized a sales collaboration with other companies.
  • Created effective Facebook & Google Ads to market the target customers.

Sales Assistant

Lane Crawcord
11.2020 - 01.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Recorded accurate and efficient records in customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.

Salesman

MUJI
11.2017 - 01.2018
  • Cleaned display cases, shelves, and aisles and packed customers purchases in bags or cartons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Alerted customers to upcoming sales events and promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Education

Master of Business - Marketing Management And Research

Queensland University of Technology
Brisbane, QLD
11.2023

Bachelor of Business - Marketing

Griffith University
Brisbane, QLD
12.2021

High School Diploma -

Canterbury College
Brisbane
11.2016

Skills

  • Microsoft Office Suite
  • Adobe Creative Cloud
  • Excellent Verbal and Written Communication
  • Graphic Design
  • Video Editing (YouTube)
  • SEO, SEM
  • Marketing Strategies
  • Marketing Analytics
  • Target Audience Analysis
  • Business Needs Analysis
  • Time Management
  • Brand Promotion
  • Customer Service
  • Excellent Multitasking
  • Exceptional Attention to Detail
  • Excellent capacity to retain new things

Languages

- English (Highly proficient)

- Cantonese (Native speaker)

- Mandarin (Highly proficient)

Timeline

Sales Consultant

Telstra
10.2023 - 06.2024

Marketing Executive

IGA Supermarket / Fresco Supermarket
12.2021 - 02.2022

Sales Assistant

Lane Crawcord
11.2020 - 01.2021

Salesman

MUJI
11.2017 - 01.2018

Master of Business - Marketing Management And Research

Queensland University of Technology

Bachelor of Business - Marketing

Griffith University

High School Diploma -

Canterbury College

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Alex Keung