Summary
Overview
Work History
Education
Skills
Personal Life
References
Timeline
Generic

Alex Kofler-Rogers

Armadale,VIC

Summary

Committed and hardworking all-rounder with nearly 10 years of high-class customer service experience in fast-paced thriving retail and service industries, looking for opportunities in a fresh new environment. Dedicated to providing a safe space for customers and colleagues while building strong and lasting connections with both.

Overview

9
9
years of professional experience

Work History

Full-Time Sales Associate

Foot Locker
04.2023 - 04.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Often running the floor as the highest ranking worker in-store, delegating tasks to other staff members and handling and achieving daily admin and KPI goals.

Pharmacy Assistant

Chemist Warehouse
09.2015 - 03.2023
  • Located items for customers and provided useful advice, tips and recommendations for products while maintaining a safe yet professional environment for customers both in store and over the phone.
  • Taught new staff members how to operate the store successfully and professionally, including demonstrating proper mannerisms of customer service, keeping the store neat, tidy and presentable, stocking the shelves in a safe yet proficient matter, and highlighting the importance of deadlines and time frames crucial to the success of the business.
  • Took an important lead as a senior staff member to supervise a number of new employees, and collaborating with the store manager to make sure all tasks left to us are finalized in a prompt and professional manner.
  • Organized the biweekly catalogue advertisements throughout the store, including displaying posters, signs and other promotional material in a way that is engaging to customers to promotes sales.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels, with a basic level understanding of till balancing.
  • Verified orders by comparing names and quantity of items packaged with shipping documents to then be sorted and distributed to different work areas and staff members.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Helped maintain a safe, clean and hygienic store before, after and throughout the pandemic complying with safety measures implemented by the company and government.
  • Worked a flexible schedule and extra shifts to meet business needs.

DJ/Musician

Self-Employed
03.2016 - Current
  • Managing my own brand and identity within a small yet prominent musical community, giving me a solid understanding of the importance of branding and marketing.
  • Promoting and helping run profitable events I am involved with.
  • Maintaining a successful online presence and utilizing the internet and social media as a revenue source.
  • Adhering to product deadlines at a professional standard, including experience in dealing with event organizers, promoters and label-heads to provide a top of the line service at short notice, highlighting an importance of punctuality.
  • Performing to large crowds with multiple radio interview appearances.
  • Having the ability to curate content, products and services for a specific demographic or situation.
  • Quickly established as a stand-out member of the community providing a strong yet unique brand to share with others

Bartender/Waiter

The Angel
11.2021 - 07.2022
  • Provided an excellent and friendly customer service experience to promote a safe space for repeat customers and revenue.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained four new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Decreased waste, following strict recipes and drink measurement protocol.

Education

No Degree - High School

Bentleigh Secondary College
Bentleigh East, VIC

Skills

  • Excellent customer service and people skills with a passion for helping others
  • Ability to lead or work with others and take charge of situations
  • High level understanding of retail and service industry
  • Eagerness to learn and adapt to new environments
  • Ability to utilize surroundings for visual merchandising and POS
  • Understanding the importance of store/venue and staff presentation for sales
  • Ability to problem solve and trouble shoot issues quickly
  • Adaptability in both team and solo work environments
  • Branding and social media/online presence and its importance
  • Being able to quickly learn products and services in such a way to be able to pass on to others
  • Willingness to put in overtime to complete tasks or simply help out the workplace

Personal Life

  • 25 years of age
  • Passionate musician, formerly a drummer and currently learning the art of music production in my spare time
  • Avid team-sport player growing up with a new found passion for golf
  • Strongly believe in a good work/social life balance and the mixing of the two, often organizing out of work social catch ups with my colleagues
  • All around friendly person who puts a strong emphasis on caring for others
  • Plans to further my education in my own time within the next few years
  • Discovered a new passion for travel which has evolved into dreams of sharing my music across the world in the coming years
  • Looking for an opportunity to transfer my many years of retail and customer service experience into a solid position to grow within

References

Bronson Solomon - Former Store Manager - Foot Locker Bourke Street - 0426 074 490 (Preffered)


Taylor Gray - Former Area Manager - Chemist Warehouse - (03) 9509 4634 (Please leave message if in another store)


Anita Phan - Former Pharmacy Manager - Chemist Warehouse, Malvern - (03) 9509 4634


Flora Antoniou - Former Store Manager - Chemist Warehouse, Malvern - (03) 9509 4634


Louie Saw - Former Pharmacy Manager - Chemist Warehouse, Malvern (03) 8527 1727 (Armadale Store)


Michael Mirimanian - Former Store Manager - Chemist Warehouse, Malvern - 0401 374 712


Brad Ford - Former Bar Manager - The Angel, Malvern - 0414 251 431 


Timeline

Full-Time Sales Associate

Foot Locker
04.2023 - 04.2024

Bartender/Waiter

The Angel
11.2021 - 07.2022

DJ/Musician

Self-Employed
03.2016 - Current

Pharmacy Assistant

Chemist Warehouse
09.2015 - 03.2023

No Degree - High School

Bentleigh Secondary College

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Alex Kofler-Rogers